Why is my order always Under Review?

Bigotry0 · 2024-03-04T16:46:47+00:00

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It's been three days and I still haven't received my product. And it's not even a physical item! Why is the review process taking so long? I've seen others with the same issue, and it's just not fair. All I wanted was to work on my song this weekend with my new gear, but now they've ruined those plans for me. Who knows when they'll finally finish their review.

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PoorFellow

https://community.native-instruments.com/discussion/27321/why-is-my-order-always-under-review

Alas then the only ones able to handle your inquiry or answer your questions is shop support !

Bigotry0

https://community.native-instruments.com/discussion/comment/137915#Comment_137915

I have contacted shop support, but just like this Under Review, there has been no reply. I just want to solve the problem, so I had to come here and post this. And now a day has passed and I still haven't received the product.

PoorFellow

@Jeremy_NI , I don't know if your 'magic' works with respect to orders stuck as under review ! ?

Jeremy_NI

@Bigotry0 I've pinged my colleagues, someone should get back to you soon.

Bigotry0

@Jeremy_NI Thank you. Hope it can be resolved soon.

Bigotry0

@Jeremy_NI Hey, it's been another three days and my product is still under review, it's been a week, what the hell is going on? I've already started thinking about a refund. It was really a terrible shopping experience!

Bigotry0

Didn't receive the product@Jeremy_NI I decided to go to my local ni agent to buy the product, so I just submitted a ticket for a refund, if my order still can't be processed, please process my refund request, thank you!

Jeremy_NI

@Bigotry0 Refund is on it's way.

Bigotry0

@Jeremy_NI I used Alipay to pay. I don't think this will affect the refund process, right? I hope it goes well.

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