Issues with Native Access - 22nd and 23rd of January 2024

Hayo_NI
Hayo_NI Product Team Posts: 262 mod
edited February 2 in Native Access

Hi everyone, PM of Native Access here.

We had some scheduled maintenance slated for today. Unfortunately, we encountered a severe issue in some of our underlying services that we’re still busy resolving as a result of these efforts. Sadly, none of these issues occurred on our internal infrastructure during testing.

As a result, Native Access is unacceptably slow for most users, and our web services are also experiencing issues. This affects our NI-wide ecosystem, and is not region/user specific.

We are working on this with all hands on deck, but cannot give an estimated time for resolution at this point. We kindly ask for your patience as we continue to resolve the matter. Please refrain from reaching out to customer service as we cannot offer a workaround. Once the issue is resolved, I’ll create a post with more details as to what transpired and how we will prevent this from happening again.

We deeply apologize for the inconvenience.

Hayo

Best Answer

  • Hayo_NI
    Hayo_NI Product Team Posts: 262 mod
    Answer ✓

    Hi everyone,

    We have restored our services and everything should be back to normal. If you experience any further issues, please reach out to customer support.

    We deeply apologize for the inconvenience that was caused, and appreciate your patience!

Answers

  • Hayo_NI
    Hayo_NI Product Team Posts: 262 mod
    Answer ✓

    Hi everyone,

    We have restored our services and everything should be back to normal. If you experience any further issues, please reach out to customer support.

    We deeply apologize for the inconvenience that was caused, and appreciate your patience!

This discussion has been closed.
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