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My hardware serial isn't working
I mean it's not really not working it's more like I had it on my previous laptop, and now that it's inusable as in I can't launch it or anything plus it's not with me currently I can't get my serial key up and running. It's saying that I already have it registered on my previous device but I can make sure it's not usable.
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Is there a possibility we have our iZotope licenses listed in Native Access
Hi, I had 2 accounts, as many of us, one for iZotope and one for historical Native Instruments. Then the companies merged and choose Native Instruments as name. I bought products in my iZotope accounty and in my NA account. Especially I bought a pack containing Guitar Rig 7 form iZotope. After registering I see that it is…
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Purchased Kontakt 8 + Komplete Select. Lots of serial numbers appear in my NI Account
Hi everyone I have just purchased Kontakt 8 & Komplete Select Electronic. In my NI online account a ton of seriel numbers have appeared for things like - Hypha, Iriah Harp, Jacob Collier Audience Choir, Analog Dreams and others. They also appear in my Native Access. I know that I did not purchase these and I do not want to…
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Native Access installation issues
(Windows 11) I am unable to install Native Access 2. Even though I am running the installer as an Admin, I keep getting the warning; "Service 'NTKDaemonService' failed to start. Verify that you have sufficient privileges to start system services." When I try to start the service manually, I get a warning saying "the system…
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Most of my Libraries on Native Access Disappeared
I recently got a new Macbook and re-downloaded all my libraries and stuff from Native Acess (Komplete 12 + Libraries that I purchased from different Companies). They all seemed to be fine until today when I formatted my old macbook. I saw that you don't need to move licenses. Suddenly all my libraries on Kontakt…
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Where do I find the “Don't remember your password?" link on the login page?
Did not work with NI for more than a year, and I have to get a new password for Native Access. I work with logic and not sure if I need Native Access 2.
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Guitar rig 5 pro, Kontakt 5 stuck in demo mode - after trying workaround
so Guitar rig 5 pro, Kontakt 5 stuck in demo mode, Found this workaround article here: https://community.native-instruments.com/discussion/15096/kontakt-5-stuck-in-demo-mode-on-m2-mac Unfortunately I tried this and it doesn't work.. so every time I try and use Kontakt 5, GR pro 5 etc it is stuck in Demo mode I think if…
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Native Access won't download instruments
Hi, I upgraded to KOMPLETE 15 but Native Access won't download anything. If I click on an instrument and choose "Install" it just goes straight to "paused". If I go to the queu and try to force it by hitting the play button, it says "Download failed". I have the latest version of Native Access. My internet is fine with…
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Native access!
I'm new here and recently purchased a Maschine Mikro mk2 secondhand from CEX. I registered here within the couple of days to enable me to use motive access on my iMac late 2013 running catalina 10.15.7 with Intel Core i5. However I can across an issue whereby there is no version for my macOS. I tried legacy files for older…
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Kontakt sees no content, but Native Access say it is loaded
Hello, I relocated my content to an external drive because of space issues. I relocated everything successfully using Native Access. I followed instructions to start the Kontakt 8 app so it could rebuild the database. Kontakt 8 cannot see anything. I cannot convince it to see it either. Interestingly, in Kontakt 8…
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How to work offline with Maschine MK3 ?
Hi there, I have installzd & registered online fine, but now I would like to work offline, ie with the computer but no internet. When trying to do so the NI page says "cannot connect. Please check your connection or disable VPN". VPN is disabled however. Is there / what's the way to use Maschine MK3 offline ? Thanks !
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Maschine Mikro Setup: Factory Sounds not showing on Native Access app.
I just got the Maschine Mikro Mk3 and downloaded the latest version of Native Access. I was able to download the Maschine 2 Essentials software but the Maschine Factory Sounds download option does not show up on Native Access. I reinstalled the NA app and Maschine 2 Essentials but the issue persists. I have registered my…
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Super 8 won't activate
Having an issue with Super 8 since moving my system to a new Mac. It's coming up as Product not activated, despite clearly being in my Native Access folder. I've tried repairing and nothing will work. I'm trying to open up relatively recent old projects but a lot of them won't work.
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Why I can't register used S49 MK3 and no support response
I bought this used S49 MK3 for an excellent price from Guitar Center on 01/31/2025. Signed into my account to register it so I could start using with my AKAI MPC X, & was stopped in the process by not being able to register on my account. Reached out to support with all the necessary documents and information, and still…
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Maschine MK1 just flashes on OSX 10.11.6
Hi, I’m a producer running a Maschine MK1 on an older MacBook pro running El Capitan. Has worked for years but now the controller just flashes when I plug it in then goes dark and only the Maschine circle logo shows in black and white in both of the displays. I made sure everything was up to date with Native access. When I…