Bug

I tried to find where you file bug reports on any of Native instruments sites, I also asked the chatbot but it had no clue what I meant by the question "where do I file bug reports?" . So here goes. system: MacBook Pro with m4 pro 24gb ram Sequoia 15.5 DAW Logic Pro 11.2 Problem: If I open any reaktor 6 based ensemble…

Hi, This week I installed a new drive in my computer, one dedicated for my production software. Because I decided to just download the products instead of relocating, I ignored the update-tab. After the download, my Updates-notifications don't update. The tab says there is an update available for "Controller Editor". When…

This originally was going to be a post about this behavior happening with just one plugin, but now I've experienced it occur with two. My computer specs are on the bottom of this post. The first is Guitar Rig 7 in Ableton Live 11 Suite. When pressing the space bar one too many times while the plugin window is open -usually…

When you import an audio file in the audio table , x output is set to units ( sample length ) screenshot 1 Whenever you re-load the ensemble it automatically switches to milliseconds , This is a real pita since the units are used to drive a ramp wave ( samplerate/unit length = speed inHz ) Screenshot 2 Before anyone says ,…

I sent this support request to Xfer records: I’m experiencing a rendering issue where Serum 2’s GUI appears flipped upside down when loaded in Native Instruments Maschine on macOS (Apple Silicon). The plugin still functions correctly — I can interact with buttons as if the GUI were right side up — but the visual interface…

I am trying to get poly aftertouch to work in the Fables instrument within Kontakt 8 (inside of Ableton 12). This works in other plugins (e.g. Pigments) with MPE mode enabled, but no matter what I try Fables/Kontakt is only responding to when the aftertouch mode is set to Mono. Any suggestions?

I try to navigate through the tabs (Software & sounds, Hardware) and get the error "Oops! Something went wrong!". Loging out and another browsers not worked. And i can't create task by link https://support.native-instruments.com, because I get the same error.

Hello Native Access Community, I've joined today and wanted to write about this recent issue, I'll try to keep it short as best as I can. I encountered a strange problem/glitch/bug with software redeeming. I’m a student and producer getting ready for University Entrance Exams, I started producing last year. I really love…

Hi, I am trying to buy the Kim instrument from Soniccouture and I always get the "Oops! Something went wrong!" message when I click on the BUY NOW button.

Hi, I bought Traktor Pro 4 and I encountered a problem and I have some requests: About stems: a) You can create Stems one track at a time.. This is very inconvenient because it wastes a lot of time.. it would be better to be able to select several tracks at a time and process them together. b) It would be useful to be able…

In the middle of the gig, Traktor started playing crackling sounds when touching touchpad of the laptop. It occurs only when fader for any channel is up. Afterwards, I tried removing Traktor 4 and installing 3, disabling everything from device manager you can think of, playing with latency settings, turning off discrete…

Probably more of a niche use case but I believe there's a bug in Kontakt Player 8 (And possibly in Kontakt 8 as well) where the routing of audio isn't handled correctly with the handoff between Native Instruments and Windows/Elgato Wave Link. The observed behavior is that Kontakt Player 8 (KP8) is defaulting to outputting…

Hello, I have a problem with native access, especially during installation. Once downloaded, the installation phase never ends. And I still waited 3 days before intervening. I currently have a very short path (/c). I can't uninstall kinectic metal because it's not uninstalled. And there's no corresponding file in my…

Hey, I just noticed this little bug with Noire: when saving a user preset in Kontakt 8 or KK, the velocity state is set back to "linear" and doesn't remember the saved velocity setting when freshly re-loading the preset in both softwares. It also does this with the reverb setting, too. (The screenshot shows the velocity…

I have been using traktor pro 3 past 1 year and i am still facing same issue of audio stuttering and crackling, I tried buffer & sample rate settings, checked corrupted files but no corrupted files, disabled all background apps & startup program, I even reseted my whole laptop and still facing this issue, then I commented…