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Bought Kontrol MK3 S88 Used, Didn't Come with Transfer Code
Bought a Kontrol MK3 S88 2nd hand from Guitar Center, and get this error when attempting to add its serial #: "This serial has already been registered. If your account doesn't already contain this product, you can follow these steps or contact support for more assistance" Unfortunately, I was in a situation where I needed…
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Opening support ticket
How in the Hell does one file a bug report with NI these days? I see noting on their "support" pages where I can notify them of a dead-looping problem in both Kontakt and Battery under Studio One 6.
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Kontakt Locked Pitch Bend
Hi, I'm working with FL Studio and Kontakt 7. At some point while I was working all of my Kontakt instruments started pitch bending. The pitch bending value gets locked for all instruments usually when I press the stop button or reopen my project, but I can't consistently reproduce the issue. I have no idea when/how this…
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Can't relocate Ambient White!
hi I recently bought a new computer and I found that I can't relocate Ambient White in the latest version of Native Access. It says "That path is invalid". I have tried to re-download the files from Big Fish Audio, but still can't relocate it successfully. The method provided in Support also doesn't work. I am currently…
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Alert! Big Bug! (reproduced)
If you uninstall any NI products using Native Access, ALL programs listed in the "Uninstall or change program" section of the Control Panel disappear! You can't uninstall or change any other programs… Moreover, you can't open files directly, since you get an error message "This action is only valid for products that are…
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Problems with Electrik Guitar sample
Hi all, I have an issue with the Kontakt Electrik Guitar sample. On a sustained 3 note chord, it intermittently wavers, spoiling the sound. So, around half the time the times that it triggers, it's fine . Then other times it's wobbles. It even does this if I just put one chord on a loop. The result is still 50/50. Does any…
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Bug with MK2-Keyboards
Hi, there seems to be a bug with the MK2 keyboards on Windows… Scrolling (on the keyboard) through the categories and instruments is much, much slower than it used to be under the old v. 2. 9 version. Can you please correct this? Also I'm missing a way to show the instrument as well as the browser on the same page as it…
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Knob Sensitivity (Massive X)
So, recently (past year or so) I've noticed that the knobs in Massive X are painfully slow. Like, in order to change a knob from the lowest to highest position, I have to drag the same knob 3 to 7 times. It didn't used to be an issue, but I'm wondering how I can fix this. (Don't worry, I have absolutely zero faith that…
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SD Card not recognised by Maschine Plus
Hi, I bought a brand new Samsung EVO Plus 256GB SD card for my Maschine Plus. When I insert the SD card nothing happens. I press FILE/Save + STORAGE and nothing happens. The card is not recognised. I remove the card, I insert the card. Sometimes I do this procedure 3 times, 5 times, 10 times. I noticed that there is a…
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Why don't I receive the email to reset my password?
So, I have been trying to reset the password for my account for weeks… I click on "Don't remember your password?", then enter my email address, click on "Send Email", but never receive any email from NI. I always check the spam folder and I always make sure I use the correct email address for my NI account and check…
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Access is stuck when updating the latest products
Hi Have been using NI Komplete for ages, updating the various products via Access without a problem, but in the last couple of days I get very weird behaviour from Access - I got notifued on 2 products that needs to be updated. I try to update them, but the process simply gets stuck. The progress bar says "Less than a…
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"...Kontakt instances cannot be recalled correctly..." despite not moving or renaming anything?
I just got this issue when opening a project that's about a week old. Kontakt can't find the samples for the Factory Library Harp or the Irish Harp but the other Kontakt tracks seem to work. I can fix it with Search Folder but it worries me that the issue comes up when I haven't touched anything in my Library folder - no…
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Traktor Pro 3 Deleting Songs From Playlists
Today I noticed a newer playlist of mine and some others were missing a lot of songs. One of them I was literally mixing in last night, everything was there and has been for a good month. But I opened my software today and that exact playlist is missing 50 or so tracks. When I search for them in the browser I find them but…
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Kontakt 7 Crash in Renoise
Kontakt 7 seems to consistently crash when running in Renoise,i contacted Renoise developer,he had a look and he said that it seems to be a bug with Kontakt and that i should post here. Here is the crash log i reported,I'm not sure if this helps. I'm on Windows 10. Had a pattern running with a Kontakt instrument playing…
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Keyboard S49MK3 Stuck at "Add your serial number" after a reset
Hello all! I've done a reset yesterday and now I can't go further then the "Welcome" page. I've done everything, changed cables, reinserted thousand times the serial, reinstalled the Service for the hardware connection, removed the USB not used… I do not know what to do. I tried to open a ticket but they doesn't respond to…