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Can't buy Traktor Pro 4 Upgrade - Shopping Cart Empty
So I've been trying since yesterday to buy Traktor Pro 4. I own Traktor Pro 2 already and I'd get a discount for doing the upgrade. When I go to the shop, navigate to Traktor Pro 4, and hit Buy Now it shows the price marked down to $105.00 since I do already own TP2. Nice! BUT when I hit Add to Cart, it shows my shopping…
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Audio Demos on the Native Instruments store - Some Suggestions
So first off, I find it a bit odd that there's no specific forum/category for the store itself. I figured the download client is the closest matching category, so that's why I stuck this there. But onto my issue and my suggestion for how to "fix" it: It has always irked me that the product page and the main store page…
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S61 MK3 Return - Requesting Shipping/Prepaid Label
Hey NI team/community, I recently requested to return a hardware item within the 14-day window, and while I appreciate NI accepting the return, I was told I have to cover shipping myself. I’m in Toronto, Canada, and I’ve checked with FedEx – it’s going to cost me over $400 CAD to ship it back to California with the…
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Oops! Something went wrong!
I try to navigate through the tabs (Software & sounds, Hardware) and get the error "Oops! Something went wrong!". Loging out and another browsers not worked. And i can't create task by link https://support.native-instruments.com, because I get the same error.
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Oops! Something went wrong!
Hi, I am trying to buy the Kim instrument from Soniccouture and I always get the "Oops! Something went wrong!" message when I click on the BUY NOW button.
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NI 20% off coupon is only taking off about 5%
Added $248 worth of software to my cart, Applied the NI2025-USD code, and instead of discounting by $49.60, a discount of $9.80 was applied. Why?
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$25 e-coupon code says it is not valid?
I am trying to use a $25 e-coupon code I got just about a week ago. The rules of the coupon use says it can be used on products with a minimum of $49 price. The one I am trying to buy is a $49.50. Is it failing because the product it as a discounted price of $49 at this time?? Thus, being a promotional product? Or is there…
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Shopping Cart Mysteriously Empties When Trying to Pay With A Credit Card
I was wondering if anyone else has had this issue: I was trying to purchase software and when it got to the payment page I chose “credit card” as I have always done. When I clicked “continue” it took a few seconds and then a screen appeared stating that the shopping cart was “empty.” I tried a few times on my iPhone and…
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Again, I cannot purchase from the web shop and need to upgrade my iZotope product.
I am posting here because I have to use the NI web shop to upgrade my iZotope product (Music Production Suite) and I again cannot make a purchase and run into an error. At this point I truly believe something is wrong with my account and cannot get anyone to help me. I posted on this forum over a month ago with the…
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Strange behaviour with NI and iZotope accounts
As I was prompted to login on iZotope site to download free Nectar 4 Elements my browser happily suggested to use my NI login credentials - as the URL for logging in on iZotope is also auth.native-instruments.com. As both companys are connected nothing really surprising to me, but upon using my saved credentials I got an…
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How Can I filter the NI website to see only Native-Instruments?
I appreciate that NI is making 3rd Party instruments more inclusive, but I find it is now difficult to find the newest instruments by Native-Instruments; even the NI logo and 3rd Party logos have been removed from the promo images. How can I filter the website to see only NI instruments? It would have been nice to include…
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Why is my order always Under Review?
It's been three days and I still haven't received my product. And it's not even a physical item! Why is the review process taking so long? I've seen others with the same issue, and it's just not fair. All I wanted was to work on my song this weekend with my new gear, but now they've ruined those plans for me. Who knows…
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Question about iZotope Music Production Suite 6 (crossgrade)
Hello, I'm interested in buying the iZotope Music Production Suite 6 that is on sale. I own Komplete 14 Collector's edition, so to my knowledge I should be qualified for the crossgrade, to avoid all the duplicates, but on the page the crossgrade option is orange with an exclamation mark, and it says that I won't be able to…
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Issues with Native Access - 22nd and 23rd of January 2024
Hi everyone, PM of Native Access here. We had some scheduled maintenance slated for today. Unfortunately, we encountered a severe issue in some of our underlying services that we’re still busy resolving as a result of these efforts. Sadly, none of these issues occurred on our internal infrastructure during testing. As a…
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Hide/remove the shop link in Kontakt 7?
Hi, Is there any way to remove the shop from Kontakt 7? Not really happy about having this sh!t sandwich shoved down my throat. It's the sort of thing that I would expect from IK, not NI. Regards, Ben