Issues with Native Access - 22nd and 23rd of January 2024
Hi everyone, PM of Native Access here. We had some scheduled maintenance slated for today. Unfortunately, we encountered a severe issue in some of our underlying services that we’re still busy resolving as a result of these efforts. Sadly, none of these issues occurred on our internal infrastructure during testing. As a…
Hide/remove the shop link in Kontakt 7?
Hi, Is there any way to remove the shop from Kontakt 7? Not really happy about having this sh!t sandwich shoved down my throat. It's the sort of thing that I would expect from IK, not NI. Regards, Ben
Shopping Cart Mysteriously Empties When Trying to Pay With A Credit Card
I was wondering if anyone else has had this issue: I was trying to purchase software and when it got to the payment page I chose “credit card” as I have always done. When I clicked “continue” it took a few seconds and then a screen appeared stating that the shopping cart was “empty.” I tried a few times on my iPhone and…
My Order is since 7 days "in progress"
I purchased digital products 7 days ago and have not received a download link or serial number. My credit card has been charged. I have written several tickets to support, but I get no answer. I'm pretty desperate by now. Please help. I have paid a lot of money and have not received any products.
Missing info on Plugin Alliance store !
I think this is so wrong and messed up. I spent the better part of half an hour to try to understand this, because they do not write what they ought to write : PA Unfiltered Audio Bundle : https://www.plugin-alliance.com/en/products/unfiltered_audio-bundle-monthly.html If I do not look at link text but only on page served…
KOMPLETE 14 UPGRADE FROM 13 WITH DISK
HI, I have Komplete 13 Ultimate and I would like to upgrade to Komplete 14 collectors, but I have a doubt. Do you know if the upgrade comes with a disk usb when you buy it? Tahanks.
Major inconvenience on NI web shop - no filtering
Today I received an email offering me another e-voucher. I would love to make use of it, but there's a problem. I already own many NI software products (Native Access lists 294) but when I visit the NI site, wanting to use my e-voucher, the site shows me every product - including all the ones I already own, even though I…