Oops! Something went wrong!

BuddaKun
BuddaKun Member Posts: 4 Member
edited May 26 in Komplete General

I try to navigate through the tabs (Software & sounds, Hardware) and get the error "Oops! Something went wrong!". Loging out and another browsers not worked. And i can't create task by link https://support.native-instruments.com, because I get the same error.

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Answers

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,563 admin

    Hey @BuddaKun Where are you located? Have you tried with the private/incognito mode of your browser? Where specifically do you end up with this error message, other than the support link? You can post links here.

  • BuddaKun
    BuddaKun Member Posts: 4 Member

    Hi, i'm from Belarus.

    I got this error from any link on menu

    1000008212.jpg

    If i logged out, sometimes i can visible this pages with content/products, but how i can buy products without loging

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,563 admin

    Can you also post a screenshot of the error message (with the url visible if possible) on the webpage? Is it from a phone? Have you tried from another device?

  • BuddaKun
    BuddaKun Member Posts: 4 Member

    if I follow these links on any device I get an error
    https://www.native-instruments.com/en/catalog/software/
    https://www.native-instruments.com/en/catalog/hardware/
    https://www.native-instruments.com/en/catalog/dj/
    https://www.native-instruments.com/en/catalog/bundles/

    I think any link where I can buy something is unavailable

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,563 admin

    @BuddaKun Ok, thanks for the additional info, I'm forwrading this to our webshop team. Will get back with more info.

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