Oops! Something went wrong!

BuddaKun · 2025-05-26T10:17:22+00:00

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I try to navigate through the tabs (Software & sounds, Hardware) and get the error "Oops! Something went wrong!". Loging out and another browsers not worked. And i can't create task by link https://support.native-instruments.com, because I get the same error.

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Jeremy_NI

Hey @BuddaKun Where are you located? Have you tried with the private/incognito mode of your browser? Where specifically do you end up with this error message, other than the support link? You can post links here.

BuddaKun

https://community.native-instruments.com/discussion/comment/228084#Comment_228084

Hi, i'm from Belarus.

I got this error from any link on menu

If i logged out, sometimes i can visible this pages with content/products, but how i can buy products without loging

Jeremy_NI

Can you also post a screenshot of the error message (with the url visible if possible) on the webpage? Is it from a phone? Have you tried from another device?

BuddaKun

https://community.native-instruments.com/discussion/comment/228089#Comment_228089

if I follow these links on any device I get an error
https://www.native-instruments.com/en/catalog/software/
https://www.native-instruments.com/en/catalog/hardware/
https://www.native-instruments.com/en/catalog/dj/
https://www.native-instruments.com/en/catalog/bundles/

I think any link where I can buy something is unavailable

Jeremy_NI

@BuddaKun Ok, thanks for the additional info, I'm forwrading this to our webshop team. Will get back with more info.

Jeremy_NI

@BuddaKun The best would be for you to get in touch with our support here: https://bit.ly/NI_Support_All

Try with different browsers and devices in incognito/private mode, clear the cach of your browser if needed.

BuddaKun

https://community.native-instruments.com/discussion/comment/228494#Comment_228494

i trying another browser and sometimes it works, but as it turns out it doesn't matter. My country isn't on the list, so I still can't buy anything :(. Thanks for help

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