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Problems with billing
I can not purchase this product because every time I try to add my tax number to the billing template, I receive a message saying that my TAX number is not valid. Any help or suggestion will be highly appreciate! Cheers
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Can't buy Traktor Pro 4 Upgrade - Shopping Cart Empty
So I've been trying since yesterday to buy Traktor Pro 4. I own Traktor Pro 2 already and I'd get a discount for doing the upgrade. When I go to the shop, navigate to Traktor Pro 4, and hit Buy Now it shows the price marked down to $105.00 since I do already own TP2. Nice! BUT when I hit Add to Cart, it shows my shopping…
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Audio Demos on the Native Instruments store - Some Suggestions
So first off, I find it a bit odd that there's no specific forum/category for the store itself. I figured the download client is the closest matching category, so that's why I stuck this there. But onto my issue and my suggestion for how to "fix" it: It has always irked me that the product page and the main store page…
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S61 MK3 Return - Requesting Shipping/Prepaid Label
Hey NI team/community, I recently requested to return a hardware item within the 14-day window, and while I appreciate NI accepting the return, I was told I have to cover shipping myself. I’m in Toronto, Canada, and I’ve checked with FedEx – it’s going to cost me over $400 CAD to ship it back to California with the…
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Oops! Something went wrong!
I try to navigate through the tabs (Software & sounds, Hardware) and get the error "Oops! Something went wrong!". Loging out and another browsers not worked. And i can't create task by link https://support.native-instruments.com, because I get the same error.
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Oops! Something went wrong!
Hi, I am trying to buy the Kim instrument from Soniccouture and I always get the "Oops! Something went wrong!" message when I click on the BUY NOW button.
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NI 20% off coupon is only taking off about 5%
Added $248 worth of software to my cart, Applied the NI2025-USD code, and instead of discounting by $49.60, a discount of $9.80 was applied. Why?
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$25 e-coupon code says it is not valid?
I am trying to use a $25 e-coupon code I got just about a week ago. The rules of the coupon use says it can be used on products with a minimum of $49 price. The one I am trying to buy is a $49.50. Is it failing because the product it as a discounted price of $49 at this time?? Thus, being a promotional product? Or is there…
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Shopping Cart Mysteriously Empties When Trying to Pay With A Credit Card
I was wondering if anyone else has had this issue: I was trying to purchase software and when it got to the payment page I chose “credit card” as I have always done. When I clicked “continue” it took a few seconds and then a screen appeared stating that the shopping cart was “empty.” I tried a few times on my iPhone and…
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Again, I cannot purchase from the web shop and need to upgrade my iZotope product.
I am posting here because I have to use the NI web shop to upgrade my iZotope product (Music Production Suite) and I again cannot make a purchase and run into an error. At this point I truly believe something is wrong with my account and cannot get anyone to help me. I posted on this forum over a month ago with the…
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Strange behaviour with NI and iZotope accounts
As I was prompted to login on iZotope site to download free Nectar 4 Elements my browser happily suggested to use my NI login credentials - as the URL for logging in on iZotope is also auth.native-instruments.com. As both companys are connected nothing really surprising to me, but upon using my saved credentials I got an…
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How Can I filter the NI website to see only Native-Instruments?
I appreciate that NI is making 3rd Party instruments more inclusive, but I find it is now difficult to find the newest instruments by Native-Instruments; even the NI logo and 3rd Party logos have been removed from the promo images. How can I filter the website to see only NI instruments? It would have been nice to include…
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Why is my order always Under Review?
It's been three days and I still haven't received my product. And it's not even a physical item! Why is the review process taking so long? I've seen others with the same issue, and it's just not fair. All I wanted was to work on my song this weekend with my new gear, but now they've ruined those plans for me. Who knows…
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Question about iZotope Music Production Suite 6 (crossgrade)
Hello, I'm interested in buying the iZotope Music Production Suite 6 that is on sale. I own Komplete 14 Collector's edition, so to my knowledge I should be qualified for the crossgrade, to avoid all the duplicates, but on the page the crossgrade option is orange with an exclamation mark, and it says that I won't be able to…
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Issues with Native Access - 22nd and 23rd of January 2024
Hi everyone, PM of Native Access here. We had some scheduled maintenance slated for today. Unfortunately, we encountered a severe issue in some of our underlying services that we’re still busy resolving as a result of these efforts. Sadly, none of these issues occurred on our internal infrastructure during testing. As a…