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Is there a contact email I can use to speak to a real person?
I’ve been trying to resolve an issue with my Komplete product being wrongly locked and removed from my account after a complicated refund and repayment process. I’ve been sitting in queues for the live support chat system for over a week; I’ve spoken to a total of two operatives and neither of then stayed long enough for…
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Traktor Pro 2 will not launch after installation through Native Access
After installing Traktor Pro 2 through the Native Access interface, I'm unable to open the program. Launch Traktor 2 results in … nothing at all, no errors.
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Error Message: "Installation Failed" (MacOS Sonoma)
On my MacOS Sonoma 14.7, Mac Mini M2 Pro, Native Access succeeds in installing and updating all apps except the current Kontakt 7 and Komplete Kontrol. I faithfully followed the recommended steps for clearing the problem but (after rebooting) the installations failed again. Is there some reason you don't display…
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I don't see bundled software in my account after registering Maschine MK3
Hi! I've just bought Maschine MK3 brand new from music store. But after I import my serial, all I see is this: No Maschine 3 software, no Maschine Central library, no Komplete 15 Select either. On the website I see MASCHINE MK3 HW serial number as registered, but that's all. Only thing I see, they gave me following…
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How can I install deleted Reaktor 6 and Monark?
Hello, Five months ago, I uninstalled Reaktor 6 and Monark via Windows settings, and now I'm encountering multiple issues: My Reaktor 6 Player has switched to DEMO mode, even though I originally had the full version. In Native Access 2, both Reaktor Factory Selection R2 (1.01) and Monark (1.3.1) are marked as installed,…
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Native Access ads a number to ssd name
Hi, In Native Access preferences ≥ file management window, I select a folder from my ssd to use as my content location. But Native Access ads 1 to the name of my ssd. This also causes problems with Kontakt while locating samples in my previous projects. Native Access version 3.14.0 Cubase 13 Thanks!
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New product installed unintentionally to old acount
3 years ago I bought S88 and created account. Recently I bought second hand S49, wanted to install on new account and unfortunately installed to my old account. I want to have separate accounts for S88 and S49. How can I reinstall S49 from old account to new account? Old account is older version of software, now after…
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Will the new update for Mashine work with Maschine Studio
Hello Everyone… I'm working with Maschine studio which I Love that NI came with an updated for the Mashine! My QueQuestion is will the update work with my Mascine Studio
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Bought and registered mikro mk3, but cannot find any Maschine software.
I recently bought maschine mikro mk3 and registered it, but there isn't any maschine software in my native access. I checked serials in my account, but cannot find it at all. I also restarted & reinstalled the NI access app few times, but it wouldn't appear. Does anyone knows how to solve this issue?
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Native access is unable to access library content
When installing Heavyocity products, they are located on my 2019 MacBook Pro i9 in the library under the user name. I have given Native Instruments and Native Access full permission to access all files in system settings, but I am unable to access this location when asked to locate Heavyocity's library content to install…
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Native Access does not update
*Translated from Portuguese by Moderator: Hello friends, I have a Traktor Pro 2 and a notebook with Windows 7, and I needed to format the notebook, reinstalled Traktor, and when I opened Native Access 1.14.1 to activate my account, it asked for an update, but when I clicked to update, the following message appeared: "No…
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Why does License transfer take so long?
Hi, everyone! Well quite recently I sold my Maschine MK2 and on the day it was sold I requested a license transfer… In the email it was mentioned, that the transfer would take a maximum of 48hours which for the time being wasn’t the case… So I’m wondering, does it always take this long to do a simple license transfer? I’m…
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native access locking up
I can't install Maschine 3. It simply says "Installing" but never does. Similar issues with "repair" of other programs (Maschine essentials 2, traktor pro 4, ect.)
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Using the libraries of 2 Accounts with Maschine mk3 at the same time?
Hello everybody! Is it possible to use the library of a second account in maschine at the same time when I use my account? If not, is it possible to merge these two accounts into one without losing one of the libraries? Thanks in advance!
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Native Access : Serial Number for Spitfire already used
Hello everyone, I've been trying for a few days to install my Spitfire suite via Native Access, but it's impossible. For Spitfire Masse, Srings, Woodwinds and Brass, Access tells me that the serial numbers are already in use. This Suite had been “lent” more than a year ago to a sound engineer with whom I no longer have any…