Spitfire Installation Serial Number Issue
Hey there…
I installed my Spitfire Libraries (via Spitfire Audio app) on a new computer, but the serial numbers are rejected by Native Access. My Spitfire account shows my order history and serial numbers. My Native Instrument account does not. I have only used one login for both. Solution?
Best Answer
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@Jeremy_NI - All sorted, thanks. It was totally my fault: I had several libraries mistakenly tied to an email address that no longer exists. 🙄
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Answers
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Followed the following support article from Spitfire Audio?
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Yeah, I tried that. Some more info:
- My Native Instruments online account does not have Spitfire libraries listed.
- My Spitfire online account shows my Spitfire libraries, order history, and serial numbers.
- I have been running Spitfire Libraries on my desktop computer for a few years using Spitfire Audio, Native Access, and Kotakt 6/7.
- The Spitfire Audio app installs libraries on my new laptop, but NA rejects the serial numbers. - I’ve only used one login to register for NA and Spitfire.
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@Johnnyrandom Sorry for being late to the party. Still need some help? I see that you successfully registered some Spitfire products on the 8th of July so I assume you sorted it out. If not drop a line here and we'll try to help.
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@Jeremy_NI - All sorted, thanks. It was totally my fault: I had several libraries mistakenly tied to an email address that no longer exists. 🙄
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