Lots of Issues with Native Access 3

Harmony Core

Hi Everyone,

I've never had these amount of issues in previous versions. I mean of course I had issues in general with NA but not these amount. I am on Windows 10.

Here are the issues I am facing with NA 3 especially after I updated to the latest 3.8.0:

1) Stuck on "Loading Products" screen. (I have to manually kill the KTDaemon process everytime). Before v3, this only happened one or twice a month. Now, it's a lot!

2) Update always fails. I tried both methods, the updates tab and the library tab, both keeps failing.

3) Libraries missing every time I change a hard drive. I have two hard drives, Drive A and Drive B as a backup. Drive B is a mirror of Drive A using Robocopy so that when I plug Drive B, I have the same folder structure in place. In the old NA1, that was simply a matter of changing the drive path to both the NI Contents and NI Downloads and relocating all libraries at once. Now, in NA3, the relocate all doesn't work at all and I had to relocate each content separately.

4) Keeps losing connection while relocating each content separately. It suddenly wipes out the library list, keeps refreshing and waiting for 3 or 4 minutes until the list shows up again.

What I did:

1) Disabled all my Antivirus shields

2) Reinstalled NA like 8 times now

NI Folks please understand one thing. I am a working composer for 15 years now and earn a living from it. I am not a hobbyist at all and I have serious deadlines to meet. With that said, I really expect a timely response and working solution for all these problems.

Thanks a lot

red_nick

Have you been through the support wizard and raised a ticket? https://support.native-instruments.com/hc/en-us/categories/360000053677-Native-Access

Harmony Core

Hey, not yet. I thought about posting the issues to get more direct help from NI or others. But I heading to raising a ticket. Thanks

Erwick

Same here. They've also updated some of my sounds to force them to ONLY work with Kontakt 7. Holding your PAYING customer's projects hostage so that you can make a buck is just low.

BRynin

what works for me is staying with version 1.14.1. native access and using 2.9.6 Komplete Kontrol. I tried updating but having the issues with Version3 I'm not interested until it work like version 1. If a fresh install is the answer thats not something i wanna try if my project settings for instrument parameters will be lost. I'm unfamiliar with which program is keeping track of any parameters I set for instruments and other tools. Is it Ableton or is it Native….or both..? If i start messing with files and move default folders I have a feeling my stored settings for projects wont load.