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M1 - "installation failed"
Good afternoon! I recently purchased a Mac mini (M1, 2020; OS 12.5.1) and have been slowly rebuilding my libraries and plugins. One of the last to finish is Kontakt. The screenshot below is of the items that will not install. When the download finishes, it will say, "Installing" that eventually changes to "Installation…
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Why is my order always Under Review?
It's been three days and I still haven't received my product. And it's not even a physical item! Why is the review process taking so long? I've seen others with the same issue, and it's just not fair. All I wanted was to work on my song this weekend with my new gear, but now they've ruined those plans for me. Who knows…
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Purchased with the izotope music production suite 6 bundle but the rig 7 does not open.
Purchased with the izotope music production suite 6 bundle but the rig 7 does not open. What now? I have followed all the instructions re: installation, but it only shows open in the Native Access instead of installed. I have been trying to get it to run for 5 months now.
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why didn't native access show the items I purchased?
why didn't native access show the items I purchased?
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Issues: Dependency installation process is taking longer than normal
If you're on Windows: Issues: Native Access 2: Dependency installation process is taking longer than normal (WINDOWS) If you're on Mac: Issues: Native access 2: Dependency installation process is taking longer than normal (MAC)
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NI products and partner products ALL via Native Access
I'd very much love if all of the NI products of partners would be available via Native Access. Just as Ozone 10 already is available in Native Access. And it works fine. For the new VEA plugin you obviously need an iZotope account again. And now I have seen the interesting UVI Bundle but there you need a UVI account plus…
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Native Access will drop support for Catalina
Hi everyone, PM of Native Access here. Mac does not support MacOS X 10.15 (Catalina) anymore for some time now, and as such, our company is moving forward as well. Native Access’ next full release (3.6.0) will not work on Catalina and below, which also means that the current versions of our products require a minimum of…
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Komplete Ultimate Library Split Across 2 Drives
Hi, Is it possible to split my Ultimate library across 2 drives. Currently I have my Drive set up as default but this is nearly full. I have a lot more expansions to install but need they to be on my E drive. Is this possible? thanks
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Native Access "not really" performing updates or reinstalls of many instruments
The subject says it all. Here are the details: Windows 10 NA version 3.4.0 Kontakt 7 Example: West Africa. But NA is not handling many different products correctly. West Africa is not the only one. Kontakt is not running. I open NA and I see West Africa has an update available. I click on "update". NA does some fancy…
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Not able to see products I purchased even after 2 days
Hi guys, 2 days ago I purchased 3 items however I didn't receive any serial number or download option on native access for any of those items. I tried contacting support but no one replies. NI states that it might take 30 mins to 120 mins for the download option to come up however it's been 2 days and there is no progress.…
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For users facing issues with installing Native Access 3.3.0 on M1 Macs
Thank you to all the people who highlighted this emerging issue where it seems as though Native Access 3.3.0 cannot install the NTK Daemon on Mac devices. We're going to be rolling out a hotfix for 3.3.1 early next week to address the issue. For some insight, the company worked to have all products run natively, with…
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How do I install Ozone EQ 11
I have downloaded the Ozone 11 EQ, it shows Add Library instead of Install. How do I fix that?
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Feature Request: Remember Password in Native Access
I have too many passwords to remember as it is, and they all have to be secure in this day and age, so I use a password manager with a password generator for all secondary accounts. This makes it an absolute chore to go into my password manager manually every time I need to run Native Access to update or install software.…
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Help - Path is invalid
I'm transferring all my libraries to a new computer running Windows 11 pro (if that matters). Locating my Kontakt libraries has gone perfectly except for one. I have an old version of Kirk Hunter Virtuoso Ensembles for Kontakt Player (it's now only available for the full version of Kontakt, which I don't own). When I try…
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Need help with malfunctioning library.
My kontakt/komplete library vst version seem to not be able to play more than half of my instruments preset. The bug only appear on certain snapshots files randomly with no apparent reason or pattern to deduct why. I am now at my 5th time reinstalling everything from the pack individually to whole daw to reset everything…