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Kontakt 8 stuck in Demo Mode – “base product missing”
Hi everyone, I’m hoping for some advice here, as I’m currently stuck and official support hasn’t helped so far. I bought a new PC and am experiencing troubles getting Kontakt 8 to run properly. The issue is NOT library-related. Kontakt 8 itself cannot be activated. What’s happening: Kontakt Player does not appear in Native…
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How to install Native Access 2 in Windows 11 in a non-admin user account
It is impossible to install Native Access 2 in a non-admin user account of Windows 11. I get an error message about permissions, but even if it is started as admin, it never installs it in this user account. If I install it from the admin account, then it is installed only in the amin account, but not other account. What…
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Arkhis Library Purchased via Mobile Missing from Native Access 2 on Desktop (License Confirmed)
Hello NI Support Team and Community, I am experiencing an issue where a recent purchase is not synchronizing with my Native Access 2 application on my desktop computer. The Product: Arkhis (Kontakt Library) Purchase Date/Time: [14th December 2025) Purchase Method: Direct purchase via mobile Issue Details I can confirm the…
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Maschine MK2 not showing Maschine 2 in Native Access after Windows 11 reinstall — any help?
Hey everyone! 👋 I just upgraded my PC to Windows 11 and reinstalled Native Access, but now Maschine 2 is completely gone from my product list (only Maschine 3 shows up). I own a Maschine MK2 Black, which doesn’t work with Maschine 3, so I really need Maschine 2 to continue using my controller. I still have my hardware…
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Reaktor factory patches only in Demo mode
Hello, I recently purchased the full version Reaktor 6… but the 19 factory patches (listed below) only open in Demo mode. Reaktor Blocks and Blocks wired are also only visible as Demo inside Native Access. The support is telling me that Reaktor Blocks and Blocks Wired were discontinued with the 6.3.1 update from Reaktor……
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Voucher for s serie
Hello i have buy the s88 mk3 in 06/2025 and i don t have the mail for the free instrument . I was using the €25 subscription and I didn't know you could get a free instrument, and I can't find the email anymore, it's 6 months old. Any issue ?
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Installation failed
Hello, I've recently been getting this message when I try to install applications, regardless of their type.I haven't changed anything on the system (just the OS update); everything worked fine before. I've had this problem since the Sequoia update.All of the known solutions from NI have had no effect. Does anyone have…
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How to get Native Access 2 to download, install or update anything on Mac
I have the latest version of Native Access installed, have provided full disk access to both NA and NTK Daemon. I have managed to install one or two items through the Library view but that fails after maybe one file is successful, and any updates either through that view or the Updates view fail with either Download Failed…
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Upgrades and drive space
I would like to know for the purposes of saving Disk space, When you upgrade a product does it removes the old version of that product? in order not to take up drive space? In my situation, I have Komplete 13 Collectors edition but I may updrage that to the latest version in the future. I dont want the new install to take…
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Native Access 2 is a hot mess
It just took me a full 28 hours to install my brand new Komplete 15 Collectors Edition, and there are still outstanding issues. I cannot install 2 updates do to the updates failing to start (Enqueing forever, then 'Installer Service' error). Native Access v1 does not even show the updates as available. I am on an operating…
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Installation failed for any Reaktor instrument on MacOS 26
I'm using macOS 26.1 and I can't install any Reaktor instruments in Native Access. I have granted Native Access, NTKDaemon, and Reaktor full disk access permissions and used the default installation path, but the installation still fails. Manual installation of the download package still fails.
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My products dont show up in native access
my products show up in the my account page on the wesite but not in native access which is showing only 3 random things i want to download the softwares for maschine mk3 and maschine jam
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Cant start maschine - activation-loop on start screen
bought new maschine+ 3 standalone but serial and product registration fails with error message. Serial already connected to some buyer who sent product back. What can i do? No response on tickets, no service agents. Just that ai-agent opening tickets like its tombola. Is there any workaround to skip that loop-stuck on…
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Kontakt Slow to load even before I load an instrument/Sample Library
Hi Guys. So I updated Kontakt. It was working fine before, but now it takes over 2 minutes, just to Load an empty Kontakt instance, before even Loading an instrument or Sample Library. I am using FL Studio 2025, all up to date. I even tried it in Reaper and Studio one. It takes the same amount of time. It also takes the…
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Issue with the 360Pro subscription.
Dear community, could you please advise how the subscription purchase process works? I selected the product, entered all my information in the form, and received a ticket. However, the 360Pro products do not appear in Native Access, except for the four free ones. Technical support is asking about errors, but there are…