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Need legacy product help, NI Support ended. Battery 3.2.3 and Maschine 1.8.2
Hello everybody I am looking for help because i have suddenly a bigger issue in my recording studio related to Native Instruments Software. I already was in contact with the support, but it seems they dont understand my issues or dont want to help me? Problem: Battery 3.2.3 and Maschine 1.8.2 were suddenly "deactivated",…
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"Relocate all" shows other manufacturers' software as "broken"
First time I've seen this. I moved my NI content from an older SATA drive onto an M.2 drive to speed things up. When I hit "Relocate All" it show the NI products as expected, but also showed a lot of other products from Waves and other companies. None of these had been moved, or even had libraries. Once the NI stuff had…
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Cannot log into Native Access
I cannot log into Native Access. I have a new Macbook M3 Max, Sonoma 14.3 I have tried deleting native access, restarting. I tried chat support, they told me to delete nativeaccess.xll and click the "refresh" button don't see a "refresh" button but did delete the folder and try again. They pawned me off to "email support"…
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Hardware Connection Service (failing)
Hey. So, I've followed all the instructions for installing my Kontrol S61 Mk3 for Mac. Entered Serial number fine (Still saying enter number on keyboard screen) Downloaded everything and updated all the software fine. It won't let me download the Hardware Connection Service. It says it could be something to do with…
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Can i list installed items by size (Mac)
Hi all Never used a Mac before, I’ve got a 2TB external drive and have installed most of my collectors edition. But I need to remove a few to give me a bit of space to install Arturia V collection. Can’t see a way to list by size in Native Access. Going into the directory where I installed all the content, there’s over 200…
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Lost Library (Chris Hein Solo Cello)
Hi all, I have lost/accidentally deleted! Chris Hein Solo Cello from my computer but when I go to Native access it tells me to “Locate” file but there is not one to locate. I would like to reinstall but cannot find a way to do this. Any ideas and also thanks with your help so far.
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I cannot get Native Access to finish INSTALLING a product.
I bought a new computer yesterday. Had to reinstall NA and my products. I had luck with 5. Then it just started getting STUCK at installation. The bar thing waving left to right, back and forth. I let it go for 30 minutes and realized nothing was happening. Now it won't install anything. Native Access worked great, now it…
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How to do a fresh re-install?
I have previously bought and installed various plugins on Native Access. I have the serials. But my native access says "locate" and most of the programs were bought like three computers ago. I do not have them on my current pc but it still says locate instead of install. Is there a way to download again???
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Any word when Native Access will be working again?
These downtimes are getting a bit frustrating, especially since there is no post anywhere when the system isn't working, leaving us to wonder if the problem is on our end. If I didn't have friends who could check for me and verify it's a NA problem, I would be wasting a lot of time. PLEASE FIX THIS ISSUE and add an…
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Native Access issues after update
Hi everyone, My NA updated automatically only to then show I had lost all of my Kontakt instruments (I have Komplete Kontrol collectors), to the point where they don't even show up in NA as options. Meanwhile most of the Reaktor ones show up as "demo". I entered the serial number and nothing. I don't quite understand how…
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Session Horns Pro 1.5 download fails
all other updates worked fine - not this one - Help!
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Samples Greyed out
When I upload a sample from an expansion pack or anything it defaults to being "greyed out" and i have to click on it to activate it in the DAW. Is there anyway i can do this in the hardware or have it default to being activated thanks
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Native Access installation failed（win11）
我的 Native Access 是最新版本，它在安装软件的时候显示安装失败（Installation failed）。请问怎么解决这个问题。 win11
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Why Is My Native Access 3.0.1 Stuck On Loading Products?
So I just updated my native access to 3.0.1. Now when I load the app, it just goes to the loading products page and sits loading. I have left it for hours and no progress. Is this a known bug? And how do I resolve this asap please?
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Native Access doesn't show installed Traktor Pro
Hi, I've recently update Native Access to version 3.10.3 (f6d63dd / 1.17.2.0) but still it doesn't show my bundle Traktor Pro + S3 controller even though I've already registered it and Traktor Pro software is working correctly. I tried: - refreshing manually - re-inserting the serial (I get the answer that it is already…
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Native Access 3.2.3 + 3.5.3 links down !
The DL links to Native Access 3.2.3 (Intel) Native Access 3.5.3 (Intel) are down! https://drive.google.com/file/d/1Q3TYZ-zAzqfDa3-n6tmkDsGhclU49-1M/view https://drive.google.com/file/d/10yau3usS2NzBEE_iBuKtl4xJeJQq1gdA/view?usp=drive_link Does anyone still have the original files? Why are the NI files hosted on google???
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Cannot relocate Previews (NBPL)
Seems like the global paths set in the preferences have no effect on the location of the Previews. Native Access still looks for them in the internal drive. Please fix this! I have very limited space on my internal M2 drive and the Previews take a lot of space. These are my preferences: This is the location for the…
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Native access problems..long loading and failed updates
Ive got issues I hope someone can help. I've updated my computer and got larger harddrive but I keep getting errors saying can't download or can't install no harddrive space available but I have enough. I've checked my install paths and it's correct I've got enough space. Also native access is really slow it can take over…
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Install products on a second PC
Hi, I am at a new address which only has an ADSL connection (very slow). I have to download several recently purchased libraries, and it's taking a lot of time. Is it possible to recover downloaded files and copy them in a second PC without downloading them again (even while logged in to my account with regular license)?…
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Suddenly my product's license says it's a demo version
I definitely purchased your company's products and was using them well, but suddenly the licenses of the products I was using well changed to demo products. This problem is occurring with your products before important work, causing considerable disruption. Very disappointing. How can I solve this problem?