where is support ?

fog
fog Member Posts: 3 Newcomer
in Native Access

I've just paid Plugin boutique for an upgrade.. 27th. you guys haven't honoured it and it won't upgrade.. speak to elliot there!!

have been contacted MULTIPLE TIMES

refund or you can upgrade it free of charge for such p!ss poor support.

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Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,400 mod
    edited January 8 Answer ✓
    https://community.native-instruments.com/discussion/41098/where-is-support

    My colleague replied to you 8 minutes ago. Check your inbox. There is no need to create several requests about the same issue, it only slows down the process.

  • fog
    fog Member Posts: 3 Newcomer

    I suggest you BOTHER to reply to requests instead of me waiting for 2 weeks… know that i've been a long term izotope / NI customer… deal with it or refund it…

    if it had been dealt with PROMPTLY instead of mucking about … you'd not get so many requests..

    your company is in the wrong OWN IT!!

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,400 mod
    edited January 8
    https://community.native-instruments.com/discussion/comment/202713#Comment_202713

    We're just out of a big sales special, our reply times are impacted. there's a banner on our support page warning about this. We're sorry for the wait.

    Screenshot 2025-01-08 at 12.43.14.png

  • fog
    fog Member Posts: 3 Newcomer

    very simple.. sell products that "do what they are supposed to" after purchase . then these issues wouldn't happen. I get tired with various vendors , and having to chase them up.

    I did get an email today, but really nearly 2 weeks later? you wouldn't find that acceptable.. so, why should I.

    … and yes i worked in pro audio in 2000.. our customers liked how we dealt with stuff, came back to us again and again. I do have an idea what goes on..

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