Maschine software not appearing in Native Access after Transfer ID process

Zartimus
Zartimus Member Posts: 3 Member
in Native Access

I successfully completed the Transfer ID process after a 2ndhand purchase. I see my Maschine Mikro Mk3 serial as well as serials for Massive, Monark, and Prism on my account. In Native Access I see the software for Controller Editor, Kontakt players, Massive, Monark etc… But no "Maschine" software I see alluded to in order to start things off.

I see other posts about this being a serial number issue on the back -end. How can I move forward with this?

Answers

  • maniacintosh81
    maniacintosh81 Member Posts: 743 Guru

    Unfortunately you‘ll have to contact support. Should be in Native Access.

  • Zartimus
    Zartimus Member Posts: 3 Member

    Yeah, did that too. I tried support first but there was no option to open a ticket, just a wall of FAQ’s ;-). I came here and then went back to the support page and tried the live Chat on a whim it eventually spat out a form to collect info after I ‘Other’d it to death. Not very intuitive.

    Thanks for the reply.

  • Zartimus
    Zartimus Member Posts: 3 Member

    It was a glitch on the back-end. Support added in the missing software. I see the previously missing stuff now in Native Access.

    "Maschine 2 Factory Selection"

    "Maschine 2 Essentials"

  • maniacintosh81
    maniacintosh81 Member Posts: 743 Guru

    Glad everything worked out fine for you. Have fun with your Maschine.

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