Wont Leave Demo Mode

slowclvp

I recently purchased Komplete 15 Ultimate Edition with the S49 Mk3 Keyboard, and upon downloading and installing everything through Native Access, I have noticed that every single thing is showing demo mode. When I try to open anything (standalone or daw) it asks me to activate my product aka the demo mode. It would appear that Native Access still thinks that I am trying to use the 360 Essentials subscription which is inactive since last year and everything is still showing demo instead. I thought maybe the serial code needed to be entered into Native Access again but that gives me an error saying the product isn't tied to my account or whatever. I am also noticing that Kontakt isn't picking up most of the intruments / plugins that I have installed either. I have already deleted most things and reinstalled, logged out of Native Access and logged back in, deleted the appdata folders to try and let the libraries reindex, and most of then has not worked due to Native Access thinking I don't own the product. Can someone please help me with this because spending thousands of dollars on demos was never the goal here…

Thanks in advance,
Rob

slowclvp

I may have figured this out but I wont know until Friday. I read online that if you order it with a keyboard then u need the keyboard registered before the software will work. We will see.