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No instruments after installing KK A61
Hi. I bought a KK A61 and the store's website stated that the package would include MONARK, GENTLEMAN, REAKTOR PRISM, and SCARBEE MARK I. I installed what was included in the package in Native Access, but the above instruments are not available. Please help. Below is a screenshot of what I managed to install. My KK A61 is…
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Issues Installing Lotus Scene
For some reason I cannot install Lotus Scene. When I click install it just gets hung up on "calculating time remaing" forever and nothing happens. I tried to reinstall the new native access2. But this doesn't help. Anyone any idea? I would be very grateful.
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FEATURE REQUEST: NI hardware product firmware checking / updates service
OK, As we're using Native Access to manage our products, register our hardware, etc, one feature is missing and I do think that this would play a huge role in managing our hardware investments better. What if there was a way to check firmware versions for connected NI devices which were registered through Native Access and…
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I can't update or install anything from Native Access
I was trying to update Knotakt 8 Player and installing Guitar Rig 7 and it apperas an error called "Download Failed". I did everyting the support chat said and it didn't work. It seems a lot of people had this error in the past but none of their solutions worked. I am windows user. Here is a screenshot of the error. Could…
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best service accordions 2 on second computer problem
I bought a new ( second) computer and can't install Best service - Accordions 2 (I downloaded and istalled it before, on my old pc without any problems.) When trying to install, I dont have the option "Install" but "Add Product" When clicking on it, the option "choose location" comes up Whatever location I choose,…
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How can I resolve ongoing "dowload failed" errors.
I've gone through every possible solution that's been suggested through NI support chat bot and, exasperatingly, still have not been able to resolve the "download failed" error status that keeps happening when trying to download newly purchased NI products and, additionally, those updates that NI Access software lists as…
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support email ticket
Anyone knows how to talk to the support team, not to those silly bots. I'm trying to request support email ticket. It's pretty shocking customer service if you can't talk to a person about the issues.
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Native Access message “Download Failed”
I can’t update anything or install anything, new or old. Have a ticket open with NI on this but not hearing back. Tried a wide range of fixes up to adn including Native Access full reinstall. I’m on an M1 macbook pro, sequoia latest rev… Wondering if this is a known issue? Anyone here having a similar problem?
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Dont have the vst 2 and 3 on my File Management
Hello, I can't change de vst 2 and vst 3 location on windows (I'm on windows 10) Could you help me :( ? Have a nice day Me :)
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Problems to use Native instruments
I have used another computer for the time being, since I have some technical problems with my main computer. Therefore I have installed my instruments on this other computer. However, now I can't find all of my instruments in my main computer, only in a demo mode. In Kontakt 6 it's empty and in Kontakt 8 it's a strange…
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Bug: Libraries on external drive need repair nearly daily
I store all my libraries on an external SSD. I just started experiencing an issue where the majority of my libraries need "repair" to locate the resource files ever few days. It's not simply every time I disconnect/reconnect the drive. I'll repair them, a few days go by, and then the problem reappears. I've tried both…
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I'm getting the full disk access error even though it's enabled
I have full disk access enabled for ntk daemon and native access but I'm still getting the disk access error when I'm trying to reinstall something. I was able to update something this morning though so it seems like a weird bug. I followed these instructions but it didn't fix it. I've been going back and forth with…
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How do you get NA to see NTK Daemon is running?
I have had no issues using Native Access for a while and then it auto-updated from 3.17 to 3.18 and now it does not work and I have no access to add my purchases to the library. I am running Kontact 8 and that still works, as well as all my other programs like Pulse. When I open Native Access it runs 5 or so powershell…
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How can i fix the problem with NTKDAEMON failed to start?
For some reason i can't start NI and can't download NTKDAEMON. I've uninstalled everything but still can't fix this problem. I'm on windows10.
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Removing expired products
Classical Collection and Complete Classical Collection KP2 are no longer available, products modified or expired. I have tried countless times to link to the the libraries but doesn't work. I switched of Legacy Products and they still won't disappear. I would like the ability to delete these products from Native Access…
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Very long update times
This discussion was created from comments split from: Native Access new Discover tab.
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Library updates need to be handled differently
Hi, The way NI and Native Access are currently handling library updates is just bad. What Native Access should do: It should never install any library updates in case the required Kontakt version isn't installed. From all I know, right now it installs them even if there's neither a higher versioned full or player version…
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Installation Failed repeatedly on external hard drive, MacOS 15.6
I just reformatted and did a clean OS install of Sequoia 15.6. The first thing I am installing before anything else is Native Access newest version 3.19.0 and set the content location to external brand new formatted Samsung T7 SSD 2TB. I'm thinking everything would be smooth as cinnamon butter…however installation keep…
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Installing error with Symphony Essential
Hello, I'm using an external hard drive to store my Software Instruments without any issues until now. I'm trying to install new instruments, but after downloading the item, there is an error message saying that "the path is invalid." I've been experiencing this problem just with certain instruments, in particular with the…
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We have detected a potential security issue with this account.
So I have tried to log into my NI account but get the error " We have detected a potential security issue with this account. To protect your account, we have blocked this login. An email was sent with instruction on how to unblock your account. " I have checked my email and I get no unblock instructions. I have also filed…
