Why does it take FOREVER to download instruments and content in Native Access 2?

toddc

I have Comcast Business as my Internet service provider. It's a long way from Google Fiber in terms of speed and reliability. But still, I usually get somewhere in the range of 100 to 150 Mbps download AND upload speeds (which can frequently reach nearly 200 Mbps). And yet, it takes eight (!) hours to download a single 8GB Kontakt instrument, for instance. Because my external Thunderbolt 4 NVMe drive crapped out the other night, I am having to reinstall my entire Komplete Ultimate package. At this rate, it is literally going to take two weeks to download everything. It's ridiculous.

Incidentally, I don't have this problem downloading content from any other Internet source. Is there a setting in Native Access 2 that I have overlooked that throttles my download speed? Or does Native Instruments need to pay for a few more cloud servers to improve the download speeds?

Vocalpoint

https://community.native-instruments.com/discussion/43688/why-does-it-take-forever-to-download-instruments-and-content-in-native-access-2

Are you using wi-fi or hard-wired Ethernet? And I probably do not need to tell you that 150MBPS is not exactly fast these days.

The reality of the situation is - yes - NI downloads are regulated. Yes - NI downloads perform much differently in different parts of the world. Example - I am in Canada with a 1.5 GBPS download capability, and all downloads are fast as can be any time of day or night.

Your location may not be near a NI network node. You could be fighting against a billion bytes per second on a shared wire because you neighbour is streaming 4 4K streams to his house. Could be your actual internet routing to an accessible NI node - is simply congested and subject to all sorts of nonsense out of your (and even your ISPs) control.

There are many reasons why a download can be slow - none of them specifically easy to troubleshoot.

But I can tell you 150MBps is doing you no favors here in 2025. This speed is just barely better than the old 100mbps Ethernet standards of 15 years ago. I remember transferring 8GB across my own network back in the day taking hours. Technically speaking - this should not be a surprise.

VP

toddc

Oh, come on. While 150 Mbps is not as fast as my previous 600 Mbps Google Fiber speeds, 150 Mbps is fast enough to download an 8GB file in 7 minutes. It shouldn't take 7 hours.

Both my cable modem and router are Wi-Fi 6 (802.11ax), which supports speeds up to 10 Gbps. So, that is not the bottleneck.

And I'm in Silicon Valley which has some of the fastest Internet connections in the US.

While I appreciate the reply, you frankly don't know what you are talking about. Perhaps you are well-intentioned, but you come across as a sh!tposter when telling someone you don't even know that their 150 Mbps Internet connection is "so 2010." 🙄

PK The DJ

IMO it's a bit off to be making your first post here, then responding to someone who's trying to help by claiming that he doesn't know what he's talking about. 😯

He asked you a question which you didn't answer. The reasons mentioned as to why the download may be slow are all 100% valid.

You're aware how long it should take, so why leave it connected if you're not getting a reasonable download time? Cancel it and try again later. Try from another location i.e. a neighbour's house (especially if they use another ISP). A simple search of the forum will reveal that people have had success using a VPN to reroute their connection.

toddc

Great, more dumb, hypersensitive, aggrieved shitposting. Jesus, did I mistakenly log into Gearspace? I HAVE "canceled the downloads and tried them again later" countless times. If you had taken the time to read my post, you would understand that it is only Native Access 2 that cannot download large files in a reasonable amount of time. I don't need to visit my neighbor's house to confirm this.

DunedinDragon

As amazing as it might seem, NI has no authority over what your internet service provider gives you in terms of speed. However your typical download speed is limited by what your WiFi or LAN speed is in your house which is further limited by the speed of your computer to process the downloads..none of which are under the control of NI.

Depending on the size of your download that can be significant. I get tolerable download speeds with 10gbps internet service and WiFi 6/6e/7 internal LAN and all stored to high speed SSD drives, but I'm normally installing individual libraries not huge collections of libraries. But I can't say it's much different than other vendors I work with. It really depends on the complexity of the libraries and where they're coming from. Actually I'm quite astonished at how quickly library and product updates complete.

But service quality varies considerably with carriers as well depending on how they allocate their bandwidth and prioritization. I've been on Spectrum for years now, but I was on Comcast back in the day which was never as dependable.

toddc

LOL. You get "tolerable" download speeds with a 10Gbps connection? You realize that means you can download an 8GB file in 6 seconds, right? You could download the entire Komplete Ultimate collection in minutes, not hours. I would call that more than tolerable speed. FYI, 10Gbps is 50 times faster than the average download speed of roughly 200Mbps in the United States. Are you sure you don't mean 10Mbps?

Mert_NI

https://community.native-instruments.com/discussion/43688/why-does-it-take-forever-to-download-instruments-and-content-in-native-access-2

Hello toddc, have you tried the steps in this Knowledge Base Article below:

My Native Access Downloads Are Taking Too Long

I hope this helps☺️