I purchased KOMPLETE 14 STANDARD Upgrade for KSelect DL in November 2023 and I can't use it

cristianomenger
cristianomenger Member Posts: 3 Newcomer
edited March 25 in Native Access

Hi,

I purchased KOMPLETE 14 STANDARD Upgrade for KSelect DL in November 2023 and installed it today after some time without using it and my serial number gives an error and the digital instruments with the session bassit for example stay in DEMO mode. Have I lost access to my purchase?
Thank you

Answers

  • Vocalpoint
    Vocalpoint Member Posts: 3,380 Expert

    First thing to do is login to your official NI acct via the Native Instruments website and confirm your product listing. If all is well in there AND Komplete 14 Standard is listed - you do not need to add a serial.

    You should be able to simply install Native Access 3.17.0 (or higher) and get to installing your specific products.

    VP

  • cristianomenger
    cristianomenger Member Posts: 3 Newcomer

    The Komplete 14 Standard is listed as shown in image attached. In the native acess the session bassist for an exemple is showing as demo (i

    Screenshot_1.jpg
    Screenshot_2.jpg

    mage attached)

  • Vocalpoint
    Vocalpoint Member Posts: 3,380 Expert

    Suggest your search the forums.

    There are a number of existing posts that discuss the solution for a sudden unwanted demo mode.

    VP

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