Can I remove 360 Pro products from Native Access?

I subscribed to 360 pro for a month to see if I truly wanted to get Komplete 14, now with the release of 15, I got Komplete 15 Ultimate.

I didn't install Ultimate yet. However, when I open Native Access, I still see 360 Pro libraries. I have uninstalled them, however they still show up in my libraries even after they've been uninstalled, and my subscription has expired.

I wish to remove these libraries since I have no interest in subscribing again, but I don't want to mess up which ones are 360 (can't use) and which ones are Komplete.

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Accepted answers

Gnome13

@Aileas I too had a similar problem. I was using the Pro subscription to see if I wanted to upgrade from Komplete 14 Standard to the Collector's Edition. I was interested in trying all of the cinematic stuff. Sadly, after having massive download issues with Native Access (and not from any other site. I also have 500mbs download speeds.) I decided I would cancel. Now that I did my Native Access is showing everything from the pro so now, I have a hard time figuring out what I really own.

I created a support ticket about this issue and was not only told that it was by design but, that there was no way for them to remove the Pro subscription product key from my account. (Which in theory would remove all of the subscription products from Native Access.). Customer service did tell me that they would pass this concern onto their programming department. Maybe we can at least get a toggle button that will hide all the products we do not own.

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Sunborn

https://community.native-instruments.com/discussion/37417/can-i-remove-360-pro-products-from-native-access

If you mean the libraries that i see in your screen shot, they are also part of Komplete 15 Ultimate.

Which means that, you have purchased them already, they are in your account, thus they are on Native Access too. So, they can not be removed, neither they should be.

You can ignore them however and not install them if you do not want to use them.

Aileas

https://community.native-instruments.com/discussion/comment/184792#Comment_184792

I mean the libraries that are included in 360 Pro, but not Ultimate, such as Lores and Amati Viola.

If I can't do this then that's truly a shame. I don't like seeing libraries I can't use because I'm not subscribed anymore..

Gnome13

PHgh95612

This is really a shame and very, very annoying. Sometimes I think there are special decisions just to annoy users. I dont understand how this could be problem.

sigint

By design? I can imagine the marketing department touch on that. I had 360 essentials and after I cancelled I don't really know which product I own. I bought Maschine and it comes with some bundled products, now I have to always search out every product inside the bundle and only install that. I don't really know why we have an "Avaialbe" category in Native Access then. Some of the product are NOT AVAILABLE, they are in demo mode. Also I don't understand that when I own Battery 4 why is Battery Now Library running in demo mode and what does that really mean. This is really bad UX.

ReasonBeat

Is there any solution there ? I also tried the subscription, but it confused me with products I do not really own. How can I remove them completely?

Vocalpoint

https://community.native-instruments.com/discussion/comment/218959#Comment_218959

No solution except a hard delete from NI account. Pretty sure that NI will not want to do that either.

And yes - would be nice to be able to "hide" product from within NA - but that is not possible yet either.

ReasonBeat

Hm, I was Just wondering if I could just create a new account and transfer my licenses 😎

Can anyone from the NI team confirm if there is a possible workaround?

Sunborn

https://community.native-instruments.com/discussion/comment/219064#Comment_219064

Yes it is possible, however you need to contact NI Support - Account Support to assist you on this.

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