Can I remove 360 Pro products from Native Access?

Aileas

I subscribed to 360 pro for a month to see if I truly wanted to get Komplete 14, now with the release of 15, I got Komplete 15 Ultimate.

I didn't install Ultimate yet. However, when I open Native Access, I still see 360 Pro libraries. I have uninstalled them, however they still show up in my libraries even after they've been uninstalled, and my subscription has expired.

I wish to remove these libraries since I have no interest in subscribing again, but I don't want to mess up which ones are 360 (can't use) and which ones are Komplete.

Gnome13

@Aileas I too had a similar problem. I was using the Pro subscription to see if I wanted to upgrade from Komplete 14 Standard to the Collector's Edition. I was interested in trying all of the cinematic stuff. Sadly, after having massive download issues with Native Access (and not from any other site. I also have 500mbs download speeds.) I decided I would cancel. Now that I did my Native Access is showing everything from the pro so now, I have a hard time figuring out what I really own.

I created a support ticket about this issue and was not only told that it was by design but, that there was no way for them to remove the Pro subscription product key from my account. (Which in theory would remove all of the subscription products from Native Access.). Customer service did tell me that they would pass this concern onto their programming department. Maybe we can at least get a toggle button that will hide all the products we do not own.

Sunborn

https://community.native-instruments.com/discussion/37417/can-i-remove-360-pro-products-from-native-access

If you mean the libraries that i see in your screen shot, they are also part of Komplete 15 Ultimate.

Which means that, you have purchased them already, they are in your account, thus they are on Native Access too. So, they can not be removed, neither they should be.

You can ignore them however and not install them if you do not want to use them.

Aileas

https://community.native-instruments.com/discussion/comment/184792#Comment_184792

I mean the libraries that are included in 360 Pro, but not Ultimate, such as Lores and Amati Viola.

If I can't do this then that's truly a shame. I don't like seeing libraries I can't use because I'm not subscribed anymore..

Gnome13

@Aileas I too had a similar problem. I was using the Pro subscription to see if I wanted to upgrade from Komplete 14 Standard to the Collector's Edition. I was interested in trying all of the cinematic stuff. Sadly, after having massive download issues with Native Access (and not from any other site. I also have 500mbs download speeds.) I decided I would cancel. Now that I did my Native Access is showing everything from the pro so now, I have a hard time figuring out what I really own.

I created a support ticket about this issue and was not only told that it was by design but, that there was no way for them to remove the Pro subscription product key from my account. (Which in theory would remove all of the subscription products from Native Access.). Customer service did tell me that they would pass this concern onto their programming department. Maybe we can at least get a toggle button that will hide all the products we do not own.

PHgh95612

This is really a shame and very, very annoying. Sometimes I think there are special decisions just to annoy users. I dont understand how this could be problem.