The product does not appear in Native Access

Q: Translation from Japanese inserted by Moderator (translation by DeepL)

A machine.
Shreddage 3 Stratus Free
Shreddage 3 Precision Free
Electric Vintage
Shreddage 3 Stratus Free Shreddage 3 Precision Free Electric Vintage

When I changed machines and tried to install the three from Native Access on machine B, I was able to successfully enter the serial number for Shreddage 3 Stratus Free and install it, but Shreddage 3 Precision Free and Electric Vintage

However, Shreddage 3 Precision Free and Electric Vintage cannot be installed with the message ‘already registered’ even if the serial number is entered.

Naturally, only Shreddage 3 appears in Native Access and Kontact. I don't know what the cause is, but I didn't uninstall it on machine A because it can be used on up to two machines. Please give me an answer.

Community Code of Conduct - Please read before posting :Quote : Our community is currently only available in English. Please be advised that we retain the right to remove any posts in languages other than English.

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Mert_NI

https://community.native-instruments.com/discussion/43455/the-product-does-not-appear-in-native-access

Hello Toshihide Sasaki, we will need to get your serial numbers to understand this issue. So we should take care of this issue individually. Therefore, can you please create a support ticket or open a chat support using the link below:

https://bit.ly/NI_support_NA

So our team can help you further to solve that as soon as possible.

I hope this helps☺️

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PoorFellow

https://community.native-instruments.com/discussion/43455/the-product-does-not-appear-in-native-access

USE English :

Are you sure that you are logged in into same account in Native Access on both Machines ?

Also you can only be logged in on one machine at a time , and generally you are only allowed to use N.I. software on one machine regularly.

Also then unless you are using a legacy OS then you are supposed to be using latest version of Native Access for your OS

Else try resetting the Native Access XML file , look at section 8here : My Product is Missing in Native Access .

If the problem persists then please contact N.I. Native Access and Installation Support .

In case that you need guidance contacting support : Please read : how to get support !

PoorFellow

Please do NOT open duplicate discussions on same topic ! Your duplicate thread has been deleted.

Community Code of Conduct - Please read before posting : Keep It Tidy .Don’t cross-post the same thing in multiple topics.

Also then do not post pictures of serial numbers on-line (the strike through that you made were not covering serial sufficiently). I made an edit of your picture and posted it in your post above here.

Mert_NI

https://community.native-instruments.com/discussion/43455/the-product-does-not-appear-in-native-access

https://bit.ly/NI_support_NA

So our team can help you further to solve that as soon as possible.

I hope this helps☺️

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