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Support
Whats the average time to get a response to an open support ticket? it's been 5 days..
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Crash when opening projects with Komplete Kontrol in Sampler mode
Hello, I have been experiencing crashes with Komplete Kontrol when using it in Sampler mode, I am able to reproduce it consistently and it always leads to a crash. This issue happens with any sample loaded in the Sampler window, regular instruments work properly. I would like to ask if someone could reproduce the same…
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CPU Hogs - Pharlight, Straylight and Ashlight
Does anyone have any suggestions or recommendations on how to use these instruments in Kontakt or Komplete Kontrol without totally blowing out your CPU? One instance of Pharlight in latest Ableton update is enough to overload my CPU to the point of audio breakup. That's on a recently built custom music computer and Windows…
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Mapping: Mixtour Reloop + Traktor Pro 3
Hello peeps. I have a question related to the mapping: we uploaded the mapping file from the official website for Mixtour into the Traktor Pro 3. The connection worked but now the mapping of the buttons doesn't work as it should. For example clicking on the device button Play Deck A works fine, but when pressing Play Deck…
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Maschine MK3 Transport Controls in Studio One
Hi together, I can't figure out how to set up the transport controls for Studio One properly. I use Mackie Control and I set it up in Studio One. Now I think when I press Record on the Maschine Hardware, Studio One should start recording (that's what I'm looking for), but it doesn't. The Record button on the Maschine…
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'Download failed' issue with Session Strings Pro 2 on Windows 11
Hi All, I have the 'Download failed' issue with Session Strings Pro 2. The download fails each time at 24.47 GB and I have tried all troubleshooting activities mentioned in other threads and FAQs. I have tried a dozen times now and even raised a support ticket (4040728) for this a few days ago. And then it goes to: I'm on…
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Help needed regarding 'Download failed' issue with Session Strings Pro 2
Hello Guys! PS: Apologies for creating another thread on this because I mistakenly created a discussion instead of a question, but I need this library for a project I'm working on. I have the 'Download failed' issue with Session Strings Pro 2. The download fails each time at 24.47 GB and I have tried all troubleshooting…
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Beatport Link - Trackor 3 - Windows 11 - Missing portion of Waveform
Hi Everyone, I've found a topic already on the subject, but it was early last year, so I want to bring this back on the topic (if it was supposed to be fixed or not). I've just started using Beatport Link on my Windows 11 With the latest Traktor (3.9) and when I load tracks from Beatport Link I can see that there is a…
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S61mk2 keyboard is recognized, but keys not sending MIDI
Hi people. My S61mk2 is not functioning correctly with my new Win11 system, after having worked perfectly for many years with my old Win7 system. I boot Komplete Kontrol stand-alone, which recognizes the keyboard. Under Controller it correctly says KK S61 mk2. In Preferences>MIDI, the KK DAW-1 boxes are ticked for Input…
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Anyone else unable to login in to Native Access 2?
Hi all, Is anyone else unable to login into Native Access 2? Support only asks if I have rebooted, VPN, etc. I replied to them explaining I have rebooted numerous times, no VPN was in use. They haven't responded with a follow-up, and I was wondering if someone else may have solved this as I see there is a closed thread…
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Maschine MK3 won't let me switch to the correct device in the audio interface
Hey yall, I'd really appreciate your help if you can. Thanks in advance. My Maschine MK3 was working fine on Saturday. Today, it wont let me switch to the correct device in the preferences (see attached photo) When I attempt to change it to the 'Maschine MK3 WDM Audio', the program freezes & then shuts down. I've tried…
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Should Mixing Mode sound level be the same for Internal vs External?
Newbie here and not sure if I really have a problem. I learned I need to set preferences Mixing Mode to Internal for S4MK3 and also set output monitor to headphones left in order to get split headphone sound when using the headphone Cues. I couldnt get the split headphones cues to work using External mixing mode. When…
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Minimum Requirements for Maschine mk2 on Windows (and suggestions)
Hey all! I've been on Maschine for years on Mac. I have a new Dell Inspiron 5570; is this compatible? Can you suggest a PC that "plays nicely" with Maschine mk2 [mikro]? Thank you!!😀
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Maschine mk3 not recognized
Hi all, Would greatly appreciate input on a problem with a Maschine mk3 which seems not to be unique, but I cannot resolve it with the fixes listed here or on other forums: I recently bought a second hand Maschine mk3 and installed the Maschine software. However, when I start the Maschine it does not go past the display…
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Concerns About Closure of Sounds.com and Compensation for Credits
Hello fellow music enthusiasts, I hope you’re all doing well. Today, I bring up an issue that has been bothering me recently: the unexpected shutdown of Sounds.com by Native Instruments. Like many of you, I’ve invested a significant amount into this platform, accumulating over 2000+ credits that I intended to use over time…