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Solution Discovery: Download Failed for Expansions on Windows

Vocalpoint

All

After some great chitchat over the weekend - I have now confirmed the actual "reason" for all these Download Failed messages when we attempt to install all these recent Expansion updates (on Windows)

Summary

If you have any Expansion that has not been updated in a long while - your target installation folder will (most likely) look like this:

And it's accompanying *.json file (found @ C:\Users\Public\Documents\Native Instruments\installed_products) will have an internal reference to that folder - like so:

All these "new" Expansion update installers - now expect to see a different path - one that contains the word "Library" tacked on to the end of to the folder path - so I edited my *.json:

And - added the word "Library" to my current install of Faded Reels:

And then proceeded with the Update:

And it's all good.

Not exactly sure what NI is thinking here - as I must have 30-40 Expansions installed that do not have the word "Library" in the folder path - but this is what is causing the hassle factor.

The current "workaround" suggested is to Reinstall these products - which WILL create a new (correct) folder path but after my analysis this weekend - will also install a duplicate copy of your library - quickly chewing up valuable disk space.

So if you do this workaround - make sure to review your Content area AFTER reinstalls and clean up all the "old" folders (the ones without Library on the end of the folder name)

Hopefully NI figures this one out - which will most likely require an install routine that both uninstalls the old AND reinstalls a new (corrected folder path) for each library on the fly to get this right on everyone's machines out there.

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Comments

PoorFellow

The current "workaround" suggested is to Reinstall these products - which WILL create a new (correct) folder path but after my analysis this weekend - will also install a duplicate copy of your library - quickly chewing up valuable disk space.
So if you do this workaround - make sure to review your Content area AFTER reinstalls and clean up all the "old" folders (the ones without Library on the end of the folder name)

Correct , that is why I for days have now suggested to uninstall first , I updated the this post today but only to correct my having switched left and right in the post.

clear all the broken downloads.

reboot computer, open Native Access and go to tab Library

In tab Library locate something with tag Update in lower left

Use three dots in lower right to get choices and then select to uninstall product

wait for N.A. to update

then when choice install is present then re-install the product

Repeat above procedure for all products that needs updating OR wait for N.I. to fix the problem.

If you uninstall prior to reinstall then that will delete the old folder, but it will not delete automatically once you have chosen to update first since then it is the new folder that is removed when/if uninstalling.

Vocalpoint

https://community.native-instruments.com/discussion/comment/258144#Comment_258144

The only issue with this method is one loses the "update" notification.

It's great if you have the time to do this uninstall on the fly - but if there is "was" an update notification for say "Faded Reels" and you decide to remove Faded Reels - there is no update for it now in NA.

If you are going to do this "Uninstall" workaround - and you have 31 of them to do - be prepared to be here for a very long time. And be prepared to do all of them - one at a time - in order - immediately - before you forget what you had installed :)

Yes - it works - but it's not exactly good use of one's time.

PoorFellow

https://community.native-instruments.com/discussion/comment/258145#Comment_258145

If you are going to do this "Uninstall" workaround - and you have 31 of them to do - be prepared to be here for a very long time. And be prepared to do all of them - one at a time - in order - immediately - before you forget what you had installed :)
Yes - it works - but it's not exactly good use of one's time.

Agree that uninstall + re-install is a waste of time and of course ought not be necessary. But I did this myself for all expansions that had updates myself , including the already update where I manually deleted the old folder prior to re-installing. So my own work were even greater than that. Anyway , yes ! a chore I would have liked to be without , but it didn't take that long with a fast PC and a fast internet connection. (uninstall in Windows were more or less instant , what took time were N.A. updating it's information) .

Anyway then with respect to the Massive X expansions then all this had a positive side-effect for me , checking up on it all then I found out that for some reason then Massive X did not list, I think, five of the expansions so I reset Massive X DB also after having done a complete uninstall and re-install of affected expansions and now my Massive X actually shows all expansions. Imagine that 😂

PK The DJ

Funny - I've not altered any of my folder names (and have all the Maschine expansions), so have folders both with and without Library at the end, and all the updates have downloaded and installed without issue. 🤔

Vocalpoint

https://community.native-instruments.com/discussion/comment/258162#Comment_258162

Yeah - I have seen thing work just fine on Mac. But I have now "altered" a half dozen and left another half dozen alone - and the altered 6 pack worked perfectly - while the unaltered ones fail instantly. Repeatedly.

Logically - this folder path discovery is clearly the cause - for me anyway.

One thing I WOULD do on your end - is screen cap Finder details of all your Expansions and pay specific attention to those without "Library" in them - as of now.

Then - when one these are targeted for an update - do the update and check the folder path again and see if "Library" has been added AFTER the fact.

This could be why you are not seeing anything negative. If adding "Library" to the folder (transparently) is the actual end game for these new installers - this may actually be working (as designed) on a Mac and not work on Windows.

Judging by the way this is going over here - it appears that I am going to get nailed on every Expansion I have installed - that does not have "Library" added to the folder name.

Luckily I only use 50% of my stash :)

PK The DJ

I'm using Windows (as stated in my profile). From what I can see by looking at my folder dates, the Library naming started in 2024, and my expansions go back to 2021.

[EDIT] Just downloaded another four updates now (6:33pm), none of which have Library in the folder name, and they all downloaded and installed….

Vocalpoint

https://community.native-instruments.com/discussion/comment/258164#Comment_258164

Oh - my apologies! Not sure what is happening over there then.

Also noticed (after a deeper dive here) that I do have a swath of Expansions that DID receive updates in Feb 2026, Jan 2026 and back into late 2025 - and you are correct - many of them do not have any "library" tag in the folder name.

This may actually have something to with Native Access itself then because all of this nonsense began after the release of v3.23 (for me anyway) after Feb 23, 2026.

Any Expansion update after this NA update - has failed.

PK The DJ

Updating another bunch this evening - and Backyard Jams is the first and only one that failed. 🤔

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