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"Unable to log in, check our knowledge base"?
I have been trying for a month. I had no issues with logging into Native Access on my new ASUS Vivobook a month ago. One day I came in to log in, and got the "Unable to log in, check the knowledge database" message. Well, between myself and my company IT person, we have tried everything suggested and then some but there is…
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How do I complete my downloads?
After granting full access I am still not able to complete my downloads. Where do I go from here?
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Native Access : Serial Number for Spitfire already used
Hello everyone, I've been trying for a few days to install my Spitfire suite via Native Access, but it's impossible. For Spitfire Masse, Srings, Woodwinds and Brass, Access tells me that the serial numbers are already in use. This Suite had been “lent” more than a year ago to a sound engineer with whom I no longer have any…
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How to get vst2 version of Massive
Hello, I'm trying to load a project that use Massive VST2 version. I've installed it from Native Access. I can see inside the Ableton 12 project that the VST3 and AU2 are installed but not the VST2 version. I don't find how to install the VST2 one. Can you help le please? Best
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NI won't accept serial of S88 Mk III. I know the entry is correct. I know the account is correct
Why does NI return such an ambiguous error? "An error occurred with your serial." That's it! Anybody have this experience and frustration? I am running Windows 11 on an Intel i9 3.6 Ghz machine with 64 GB of RAM and tons of disk space. I just paid for and installed Kontrol 15 Collectors Edition. I bought a new S88 to go…
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Licenses locked
Hi, A few days ago, I created a new account using the email EXAMPLE, which I then asked an NI agent to delete. Now, I have reused the same email by changing my old account’s email to EXAMPLE, but all the previously transferable licenses are now marked as non-transferable. My goal is to move all my transferable licenses to…
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I have instruments in native access on my pc that are not showing up on my Mac
Why do I have instruments on my PC that I do not see on my Mac? They are the full version yet I see no serial number for them and it does not show on my Mac
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NI Access does not accept my serials
Hi everyone, i recently bought the Kontrol S49 + Komplete Standard bundle and received the keyboard today. Since i was asked to enter the hardware serial before the software i waited. Sadly today after receiving it, i entered the serial written on the screen and underneath the keyboard without any success. I tried every…
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how do i upgrade my NI 360 plan!
when i click Manage Subscriptions its asking for Reactivate Subscription
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Can't update to Kontakt 7.10.5
Hello, I recently purchased Extinction Drums. I installed to the numbers on a new machine, (Windows 10 updated) installed native access 2, allowed it to install kontakt and the drum files per the install options. After install, Extinction appears but I get the dreaded message "it was created using a newer version of…
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where is my download?
I have tried everything except waiting for Monday. Are there no humans in there?
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why are demo versions displayed in native access?
why are there entries of products in native access that i don't actually own turning out to be demo versions unmarked as such, only after installing? in case NI thinks that's a clever way to slip people stuff that they will buy after - it's just very annoying.
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Native access will not install, "ntkdaemon name too long", have uninstalled all NI directories
I had a disk failure and trying to reinstall NI software. Native access will not install, gives an error about "… NTK Daemon name too long". I am doing a standard install in Windows 11 on C drive. Disk space is adequate. NA was working before the disk crash. No response from NI support.
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Why can't I install kontakt kontent?
I don't know what it is, no descdescription but I would think its kontakt related?
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Why is Komplete download so slow?
I just updated Komplete. It's been downloading all night, and is still not done. Doing a back of the envelope calculation, I'm getting maybe 50 Mbit/s download. My connection is a usually reliable 1 Gbit fiber connection. I'm on the West coast of the US — are the files all stored in a single server in Germany or something?…
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"Download Failed" Windows 11 due to expired certificate?
I was able to update everything through Native Access, purchased Komplete 15, and then nothing would update or install starting in October. Tried EVERY single thing, worked with NI support, and still nothing. Hired a computer person, he couldn't figure it out, but we tried to reinstall Windows 11. Still didn't work. Then I…
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How to install Friedlander Violin on a new computer
I had Friedlander Violin installed on an older computer. That computer's hard drive has been erased. I'm trying to install it on a new computer using Native Access 2. The product is listed, but there is only a "Locate" button and three dots (…). Since I don't have it downloaded on this computer, I can't locate it. The…
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Can't get kontakt 7 to install
ive had kontakt 7 for the last year and ive been using it untill recently it was acting weird and starting to say i had a trial. I then uninstalled it and i havent ever been able to get kontakt 7 to install ever since. Kontakt 7 appears in native access and says finished installing but the app is nowhere to be found and i…
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How does one actually contact support?
It's ridiculous that you pay for a product that is promised immediate download and then have no recourse when it can't be downloaded. It's not like NI is some poor guy working on sample libraries in his basement. This company should have links to real customer support on every page! I paid for two instruments and Native…
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How do I get Absynth 5 into Kontakt 7?
Absynth 5, FM8 and Reaktor 5 are some of my favorite legacy NI products, which still appear in my latest Native Access portal as installed products, but DO NOT appear with available libraries in the Kontakt 7 stand-alone or the plug-in. I'm on Win 10 but started a long time ago with Komplete 8, then 10. Now running 12. All…
