No-name apps, & Invalid Invalid Path errors - anything else to try?

shawnb · 2024-11-14T23:45:15+00:00

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I've been trying to fix this, trying numerous suggestions provided on this forum & elsewhere. Yes, I deleted that folder & reloaded Native Access. I even de-installed EVERYTHING at the Windows level and reinstalled, only to find myself back in the same spot as before. (Though many more libraries mysteriously showed up after taking these actions, the 2 initial problems remained…)

I'm on Windows10, and I use NTFS. I've deactivated my malware app. I've tried everything using default paths. I do use an internal expansion drive, as my C: drive is nearly full.

Most apps install fine. But there are some holdouts… The two symptoms are:

Two apps have no name, & won't install, they say "Installation Failed: Invalid Location". But all the locations are proper. I don't know what the apps are, actually…
Abbey Roads Drums says the path to the content is invalid, though it's quite valid & used for all the other apps.

Screenshots below. Also included are the notes from the daemon.log, which I hope will help the devs, if appropriate to escalate.

Sure feels like an app issue with Native Access. I'll be honest, I have no idea whether I have access to everything in the bundle I purchased…

InvalidPathInvalid.png

NoNameApps.png

[error] [2024-11-14T23:19:44.026752] "4038":LocationHelper.cpp:48 Deployment data contains unknown product type 6. [info] [2024-11-14T23:19:44.026752] "2dbc":DeploymentPipeline.cpp:29 `````````````````````New deployment`````````````````````````````````````````` [warning] [2024-11-14T23:19:44.026752] "4b14":Tracker.cpp:172 Unsupported productType: 'OTHER'. Unable to send InstallationAttempted event [info] [2024-11-14T23:19:44.026752] "2dbc":DeploymentPipeline.cpp:30 Deploying product 3cede7e3-b10d-4c72-a6cb-fe5217399507 with deployment ID b174c034-6616-4bef-894a-db8fc3b5bbdb [info] [2024-11-14T23:19:44.026752] "2dbc":DeploymentPipeline.cpp:31 Product Name , Type New Product, Size 547467571, Target Version: 5.8.1.43, Source: API [info] [2024-11-14T23:19:44.026752] "2dbc":DeploymentPipeline.cpp:37 Download path: F:\NativeInstrumentsDownloads [info] [2024-11-14T23:19:44.026752] "2dbc":DeploymentPipeline.cpp:38 Installation path: C:\Program Files\Native Instruments [info] [2024-11-14T23:19:44.027752] "2dbc":DeploymentPipeline.cpp:39 Content path: F:\NativeInstrumentsContent [info] [2024-11-14T23:19:44.027752] "2dbc":DeploymentPipeline.cpp:40 VST32 path: C:\Program Files\Native Instruments\VSTPlugins 32 bit [info] [2024-11-14T23:19:44.027752] "2dbc":DeploymentPipeline.cpp:41 VST64 path: C:\Program Files\Native Instruments\VSTPlugins 64 bit [info] [2024-11-14T23:19:44.027752] "2dbc":DeploymentPipeline.cpp:42 ````````````````````````````````````````````````````````````````````````````` [error] [2024-11-14T23:19:44.027752] "2dbc":LocationUtils.cpp:33 Path does not exist: [warning] [2024-11-14T23:19:44.027752] "4b14":Tracker.cpp:388 No context found for DeploymentID: b174c034-6616-4bef-894a-db8fc3b5bbdb [info] [2024-11-14T23:19:44.027752] "24c4":EventPublisher.cpp:268 PUBLISH: EVENT: PreDownloadChecksFailed (DeploymentID: b174c034-6616-4bef-894a-db8fc3b5bbdb, Upid: 3cede7e3-b10d-4c72-a6cb-fe5217399507, Code: ERROR_CODE_INSTALL_DIR_MISSING, Error message: Install Folder does not exist)

[error] [2024-11-14T23:19:47.181466] "4038":LocationHelper.cpp:48 Deployment data contains unknown product type 6. [info] [2024-11-14T23:19:47.181466] "2dbc":DeploymentPipeline.cpp:29 `````````````````````New deployment`````````````````````````````````````````` [warning] [2024-11-14T23:19:47.181466] "4b14":Tracker.cpp:172 Unsupported productType: 'OTHER'. Unable to send InstallationAttempted event [info] [2024-11-14T23:19:47.181466] "2dbc":DeploymentPipeline.cpp:30 Deploying product 7fa92dc1-2eb7-439f-9c3e-66af0ef70c3b with deployment ID 4accaf3d-4ae0-4417-a364-7bc46997bb49 [info] [2024-11-14T23:19:47.181466] "2dbc":DeploymentPipeline.cpp:31 Product Name , Type New Product, Size 580948937, Target Version: 0.0.0.0, Source: API [info] [2024-11-14T23:19:47.181466] "2dbc":DeploymentPipeline.cpp:37 Download path: F:\NativeInstrumentsDownloads [info] [2024-11-14T23:19:47.181466] "2dbc":DeploymentPipeline.cpp:38 Installation path: C:\Program Files\Native Instruments [info] [2024-11-14T23:19:47.181466] "2dbc":DeploymentPipeline.cpp:39 Content path: F:\NativeInstrumentsContent [info] [2024-11-14T23:19:47.181466] "2dbc":DeploymentPipeline.cpp:40 VST32 path: C:\Program Files\Native Instruments\VSTPlugins 32 bit [info] [2024-11-14T23:19:47.181466] "2dbc":DeploymentPipeline.cpp:41 VST64 path: C:\Program Files\Native Instruments\VSTPlugins 64 bit [info] [2024-11-14T23:19:47.181466] "2dbc":DeploymentPipeline.cpp:42 ````````````````````````````````````````````````````````````````````````````` [error] [2024-11-14T23:19:47.181466] "2dbc":LocationUtils.cpp:33 Path does not exist: [warning] [2024-11-14T23:19:47.181466] "4b14":Tracker.cpp:388 No context found for DeploymentID: 4accaf3d-4ae0-4417-a364-7bc46997bb49 [info] [2024-11-14T23:19:47.181466] "24c4":EventPublisher.cpp:268 PUBLISH: EVENT: PreDownloadChecksFailed (DeploymentID: 4accaf3d-4ae0-4417-a364-7bc46997bb49, Upid: 7fa92dc1-2eb7-439f-9c3e-66af0ef70c3b, Code: ERROR_CODE_INSTALL_DIR_MISSING, Error message: Install Folder does not exist)

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Accepted answers

Mert_NI

https://community.native-instruments.com/discussion/comment/191490#Comment_191490

Hello shawnb, the reason why you are having this issue is because the Abbey Road Drums have discontinued and turned out to be Abbey Road Drummers at the moment, therefore you can reach out our team and our team can help you adding the related license in your account which will help you with this subject.

So, please create a support ticket or open a chat support using this link below:

https://bit.ly/NI_support_NA

So our team can help you to solve that issue as soon as possible.

I hope this helps☺️

All comments

shawnb

This is NOT answered… I added another clarifying comment & it called this answered... 🙄

DiosGnosis

Hello Friend,

Can you please provide a listing of all the apps/programs you have issues with?

There are certain Legacy NI apps that don't like to play nice with Native Access and will continue to show as 'ready for download'

Jordan

Hi,

Believe I have the same issue.

Is it possibly software that hasn't been purchased? Not sure what the app is but I have attached below.

Sunborn

https://community.native-instruments.com/discussion/38607/no-name-apps-invalid-invalid-path-errors-anything-else-to-try

https://community.native-instruments.com/discussion/comment/191468#Comment_191468

Guys just ignore the "no name" apps, it is a Native Access bug. I also have this issue. Developers are aware of this and, hopefully, it will be fixed on next update. By the way, the "no name" apps are Reaktor 5 and Kontakt 5, you don't need them anyway.

shawnb

Thanks, that's helpful to know I can ignore those.

But what about the Abbey Roads Drums issue?

shawnb

At the moment I'm just trying to install up Kontakt Select 13, Guitar Rig 5 & 7.

Nothing legacy.

PK The DJ

You're saying the path is supposed to be F:\NativeInstrumentsContent?

(rather than F:\Native Instruments\Content)

shawnb

Yes. Works for all other NI content.

As noted above, my C: drive is approaching full.

PK The DJ

Just to be absolutely certain, you have a folder on your F: drive called NativeInstrumentsContent?

shawnb

Yes, as shown in the pic above that shows all the other NI content within it.

PK The DJ

I notice that Abbey Road 60s Drums Vintage is NOT in that folder, so the path is invalid.

shawnb

Thanks for the responses, it's appreciated.

Understood. But how do I install it into that folder? There is no (and has never been) a install or reinstall option. Only a "Locate".

shawnb

Pic attached with the options I have.

DunedinDragon

What happens when you select the reinstall option as shown below?

The only other thing is you can search through your file system to find where it's actually located and either point to it or simply copy the whole directory to the location where Native Instruments thinks it is.

Sunborn

https://community.native-instruments.com/discussion/comment/191489#Comment_191489

Close Native Access.

Find your Abbey Road folder manually, by checking your disc.

Move it (cut/paste, not copy) to your NativeInstrumentsContent folder.

Open Native Access, click "Locate" and point it to the new folder

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