Over 200 Libraries missing and need 'Repair'???

Oceansa
Oceansa Member Posts: 5 Member
in Native Access

I have just loaded Native Access to see that 267 libraries are missing and that they need Repair, this includes Expansions, NI/3rd Party libraries. Why is this? This happened a few months and I relocated everything which took ages.

The majority of the NA content is stored on one SSD (Libraries 1 - this is the affected one), with a few libraries stored on the second SSD (Libraries 2). Both SSDs work perfectly fine, there are no problems with them.

However when I have clicked the location of an affected library it should read…

Volume/Libraries 1/Native Instruments/etc

But it reads

Volumes/Libraries 1 1/Native Instruments/etc

For some reason there is another 1 added, why is that?

Screenshot 2024-11-15 at 00.04.01.png
Screenshot 2024-11-15 at 00.04.17.png

Is there a way to solve this?

Many Thanks

Native Access Version - 3.14 (450839 / 1.21.0.0)

Mac Studio M1


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Answers

  • victorp.sg
    victorp.sg Member Posts: 148 Advisor
    edited November 15

    Restart your Mac computer and try again…I believe it will resolve your issue then.

    The reason is that your external storage devices were disconnected unexpectedly during sleep and reconnected quickly again. Normally, when your external storage device disconnects from your Mac computer, macOS will clear the mount point from the “/Volumes” directory. However, sometimes macOS couldn’t clear it especially when your device disconnects unexpectedly, so the mount point name is left in that directory. When macOS remounts your device again, there will now be a mount point name conflict, so macOS will resolve it internally by appending an (ascending) number to the device name to avoid the name conflict. On your Mac Desktop, you will see the original name that you gave it but internally, macOS will access your device with the amended name. By rebooting your Mac computer, all external storage device will be unmounted before the “/Volumes” directory is cleared of all mount point names, so there will be no name conflict when your Mac boots up.

  • Oceansa
    Oceansa Member Posts: 5 Member
    edited November 15

    Thank you for your very detailed reply, explaining why the extra 1 appears - now I know why. I did incidentally restart my Mac but the problem occurred again, I just restarted it just now and it' still the exact same problem. Next I'll turn the Mac off disconnect the drives, reconnect them and restart, but I don't know what else to do? Apart from reformating the drive and reinstalling the contents?

    How does the Maintenance option work, like a batch repair for all the libraries? The location says Volumes/Libraries 1/Native Instruments (the highest folder) - I selected Confirm but it said 'Sorry, no broken libraries were found!'

    I then changed the location to e.g. ProjectSAM as Symphobia is one of the libraries in need of repair - it still says the same message.

    Ideally it would be great if it could repair everything in one click. .

    Im using Ventura, would updating the OS to Sonoma help at all?

  • Scoops
    Scoops Member Posts: 76 Member

    So,

    OP, why did you have to go through this?

  • victorp.sg
    victorp.sg Member Posts: 148 Advisor

    After rebooting your Mac computer, run Native Access and visit its Preferences setting page. Browse for the correct Content Location again, and then close the Preferences page. Quit and re-run Native Access. Click on one of the Repair buttons, and browse for the actual folder location. There should be a Relocate All feature in the latest Native Access—use that to Repair all at once. Since you mentioned your NI Contents are stored on 2 external SSDs, you may need to click Repair button again and browse for the other content location.

    Do note that I am recalling from memory right now as I am not in front of my Mac, so some of the names mentioned may not be exact but I hope you get the gist and solve your issue.

    Next time if NI contents have gone missing and you get the Repair buttons again, try reboot your Mac computer first to see if it will resolve itself.

  • victorp.sg
    victorp.sg Member Posts: 148 Advisor

    By the way in your screenshot, I notice that there is an extra space after “Native Instruments” name in the content location: “/Volumes/ Libraries 1 1/Native Instruments /NKS Store/…”

    It looks like when you created a new folder for “Native Instruments”, you accidentally add a space at the end of the name. You will not be able to visually see the extra space in Finder unless you select the folder and its name is all highlighted.

    I am also not sure if this extra space also adds to your issue.

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