Any word on the password issues

EZEMONEY

any word on the password issues. I purchased the Maxamizer in a bundle. I've reset my password at least 5 times. Still can't get into NI

Mert_NI

https://community.native-instruments.com/discussion/38749/any-word-on-the-password-issues

Hello EZEMONEY, sorry for the issue.

As this is a password/login issue, it is better to handle this individually.

Therefore, can you please create a support ticket or open a chat support using this link below:

https://bit.ly/NI_support_NA

So our team can help you to solve that as soon as possible.

I hope this helps☺️

PoorFellow

https://community.native-instruments.com/discussion/comment/192069#Comment_192069

But if a password won't work and I reset it many times. How can I possibly sign in.

You can not sign in if the password doesn't work and it is a matter for N.I. Account Support , the work around for that is described here : "I Have No Access to My User Account" , so use the account created for communicating with us here in the forum or make a new account to make the contact to regain access to the old account.

You need to contact N.I. Account Support , In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

Also then I can ask @Mert_NI , could you please follow up on the login issue here to make sure that EZEMONEY gets in contact with support and have the issues with account access and Native Access solved ?

Mert_NI

https://community.native-instruments.com/discussion/38749/any-word-on-the-password-issues

Hello EZEMONEY, sorry for the issue.

As this is a password/login issue, it is better to handle this individually.

Therefore, can you please create a support ticket or open a chat support using this link below:

https://bit.ly/NI_support_NA

So our team can help you to solve that as soon as possible.

I hope this helps☺️

EZEMONEY

yeah I spent several hours on your forum and in the support area in the link you provided. I spent my entire weekend trying. No luck!

PoorFellow

https://community.native-instruments.com/discussion/comment/192032#Comment_192032

Please contact N.I.Native Access and Installation Support .

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

Quote :

1: In all sections of the NI help center, you will find a button at the bottom of the page that lets you Log in to contact support:
2: Click the button, add your Native ID (email address) and password and click Login
3: Scroll down on the page. You will find either a "Need any help?" button in the lower right, which will open our NI Chat Assistant. If no agent is available, it will automatically create an email ticket for you. Or you will find a "Contact Support" button that opens a short questionnaire you can use to create an email ticket:

However since functionality or lack of same could be a browser issue then also try another browser with no extensions and all cookies accepted (my suggestions for alternative browsers would be e.g. Firefox , Chrome, Vivaldi browser and Opera browser , depending on what you do not usually use)

EZEMONEY

hey thanks I deleted my history and did everything you recommended. But if a password won't work and I reset it many times. How can I possibly sign in.

PoorFellow

https://community.native-instruments.com/discussion/comment/192069#Comment_192069

But if a password won't work and I reset it many times. How can I possibly sign in.

You can not sign in if the password doesn't work and it is a matter for N.I. Account Support , the work around for that is described here : "I Have No Access to My User Account" , so use the account created for communicating with us here in the forum or make a new account to make the contact to regain access to the old account.

You need to contact N.I. Account Support , In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

Also then I can ask @Mert_NI , could you please follow up on the login issue here to make sure that EZEMONEY gets in contact with support and have the issues with account access and Native Access solved ?

EZEMONEY

thank I will look into it this afternoon