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Unable to Log in
hello, wondering if anyone can help! i bought GGD to use with kontakt however when downloading native access i press login and put my details in and it says checking authentication then sends me back to the login page. i have tried re-downloading and i have enabled full disk access and i am unsure on what to do. thank you
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Native Access "Download failed"?
Hi All, Since installing the new improved Native Access I am having ongoing issues with a "Download Failed" message, most recently with the latest KK update. But Block Primes has been like this since the Native Access major update. Why would KK update not download (tried for several days now)? (Windows 11 user)
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Can I install my NI instruments on a second computer
I have both a practice studio and a home studio. I would link to install my instruments on my second computer but I want to know if that is kosher with NI. Both computers are mine and would be for my use but, I'd like to be sure that I wouldn't affect my primary installation with a second install. Is it alright to do this?
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Download failed
Hello, can't download current version of Kontakt 8 Player Update and Komplete Kontrol Update. Error message "Download failed". I am working with Win11 Pro 24H2 Build 26100.4061 and using Native Access 3.18.1 (current version). Any ideas how to fix this issue? BR Werner
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Why do updates include sample libraries? Those are already installed, why not just update the apps?
When installing updates for some apps through Native Access users are forced to re-download dozens of GB of sample files already installed to the same locations the updates are being applied. Why not just update necessary pertinent data? It's 2025... Kontakt Library 2 and Sessions Strings Pro are over 38 GB each. All of…
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Can't install Native Access
Hi there, tried to install new version of Native Access and it says it can't uninstall previous version. So I went through every conceivable step to unstinstall it manually, including removing it and NTKDaemon with NI's registry editor. Renstalled NTKDaemon, which works, but still cannot install Native Access, with the…
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How do I remove the products that were part of the subscription?
I canceled my 360 subscription, and it's a bit annoying to still see those products in Native Access. Does anyone know how to remove them?
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My NI password does not work on NA
I have a new Mac M4. I am trying to get Kontakt installed, but my NI password does not work on Native Access. The chat line does not help.
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How can I Remove "Abbey Road 60s Drums"/"Abbey Road 60s Drums Vintage" from my Native Access Library
I just downloaded the update for "Abbey Road 60s Drummer"/"Abbey Road 60s Drummer Vintage". Thing is, the legacy instruments ("Abbey Road 60s Drums"/"Abbey Road 60s Drums Vintage") are still in Native Access. How can I remove them from my Native Access library? I am running Native Access 2 on a Mac Studio; M3 Ultra.
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Maschine 3.2 no install
I have the same problem. No Maschine 3.2, nothing. It keeps looping when trying to install. It's really starting to get on my nerves. It used to work. Only after I tried to install 3.2. I have the latest computer with an i9. It's a good thing I don't have to rely on it.
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Massive X library update issue (Mac)
Hello! I am attempting to update Massive X and it keeps getting stuck paused at 125mb/126mb and failing. I can't seem to re-initiate it either or uninstall it and install fresh. Can someone please advise how to resolve this? Attached screenshots for reference. Thank you!
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NA not running and showing a pink square
I've installed Native Access on my Intel Mac Pro Running OS 14.7.6. and using Izotope plugins. NA will not boot. It hangs on a pink square. I've tried the trouble shooting routine but to no avail. Customer Support is very slow on this one. Any one having/had the same issue?
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Can't install nor add product.
I have purchased LOST PIANO by Westwood Instruments a few years ago. I had it uninstalled because I wanted more memory space. Now today I want to re-install it. It doesn't give me the option to install it, but rather "add product" instead. It can't add the product it seems. The message I get is "the path is invalid". But…
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My account disappeared!
After over 5 years of inactivity with Native Instruments, I recently tried to log back on to purchase an update for Komplete. At first my password kept getting bounced. When I requested a reset password link, nothing ever came. Finally, I tried "creating a new account" with my old credentials (it had been saved in my…
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FM8 and Massive won't install through native access
Hello, I've been having an issue with both FM8 and (original) Massive where I'll click "install" in native access. It will appear like they're downloading and installing, but as soon as it finishes installing, the button lights up again as if they were never installed in the first place, and I'm not able to locate them in…
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Native Access Not Remebering Library Location
Native Access is not remembering my Library Location. So every time I open a project (Logic Pro) I have to go through the 'repair' location process by pointing NA to the same location it has already on file. Please advise? Thanks.
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has something changed on the activation process on the most recent versions of Kontakt and Battery?
Hello, if I update Kontakt and Battery to the most recent versions via Native Access, both applications present me a dialog with the choices to open the applications in demo mode, activate them using Native Access or to buy the program. When I open the "about" window after I choose the demo mode, a lot of question marks…
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Is Session Bassist- Upright bass compatible with OS Sequoia?
Just purchased the above to run in Kontakt 7 full version and no mention on product page about OS version requirement, but it's not showing up on my Native Access to download and install- did I just waste some money? Sequoia 15.5 Intel Mac Pro 2019 Native Access 3.18.1
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I own KOMPLETE 14 std. Bought 15 std upgrade, and 15 ultimate upgrade. Cannot authorize ultimate.
I own KOMPLETE 14 Standard from a previous purchase. Today I bought KOMPLETE 15 Standard Update (https://www.pluginboutique.com/products/13182-KOMPLETE-15-Standard-Update) I also today bought KOMPLETE 15 Ultimate Upgrade from KOMPLETE Standard…
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can’t download Reaktor I just paid for. help please
I am running a mac mini with the m4 chip and OS 15.5. After downloading and starting native access, the single page I see gives some standard info, like asking me to choose a language. Then it tells me to press the scroll button. But the scroll button doesn’t work so I can’t access the placewhere I can download my new…
