KOMPLETE 14 CE and KOMPLETE 26 CE shown as “Not registered”; Absynth 6 opens in Demo mode

JorgeMC1980

Hello,

I am having an activation/entitlement problem with my KOMPLETE upgrade chain.

My account currently shows:

Registered:

• KOMPLETE 13
• KOMPLETE 13 ULTIMATE Upgrade for KOMPLETE

Not registered:

• KOMPLETE 14 ULTIMATE
• KOMPLETE 14 COLLECTOR’S EDITION
• KOMPLETE 26 COLLECTOR’S EDITION

Both KOMPLETE 14 Collector’s Edition and KOMPLETE 26 Collector’s Edition were purchased directly from the Native Instruments store, and both orders are shown as completed.

The intended upgrade chain is:

KOMPLETE 13
→ KOMPLETE 13 ULTIMATE
→ KOMPLETE 14 COLLECTOR’S EDITION
→ KOMPLETE 26 COLLECTOR’S EDITION

Native Access recognizes many of the products and allows me to download and install KOMPLETE 26 content. For example, Absynth 6 and Circular appear as available products with an Install button.

However, after installing Absynth 6, it opens in Demo mode even when launched as a standalone application. It displays “Run Demo,” “Buy License,” and “Open Native Access.”

I have already confirmed that:

• Native Access and the NI website use exactly the same Native ID/email address.
• There are no active license transfers.
• Native Access has been reinstalled.
• Native Access has been run as administrator.
• The folder C:\Users\Public\Documents\Native Instruments was renamed and regenerated.
• NativeAccess.xml in the Service Center folder was renamed and regenerated.
• There was no Absynth 6-specific XML file in the Service Center folder.
• Native Access was refreshed after regenerating the activation files.

Absynth 6 still opens in Demo mode.

System:

• Windows 11 Home 25H2, OS build 26200.8737
• Native Access 3.25.1
• Absynth 6.1.0

I have already opened a support ticket, but I would like to know whether anyone has experienced this specific situation: products are available for download in Native Access, but the KOMPLETE bundles appear as “Not registered” and the installed products remain in Demo mode.

Does this indicate a server-side entitlement problem that only Registration Support can correct, or is there another local activation step I should check?

Thank you.

PoorFellow

https://community.native-instruments.com/discussion/51161/komplete-14-ce-and-komplete-26-ce-shown-as-not-registered-absynth-6-opens-in-demo-mode

I have already opened a support ticket

Please notice that when you contact NI support then you will receive an AI auto-response and it is important that you answer this response to let NI know that you still need their assistance. This is also valid in general , if you have a support ticket with NI then always respond to their emails as long as that you still need help , else the ticket will close.

but I would like to know whether anyone has experienced this specific situation

Based on description then it hard for me to determine what has really happened along the timeline and the timeline itself , and the whole thing at a glance appear as very unusual (including neither KOMPLETE 14 ULTIMATE , KOMPLETE 14 COLLECTOR’S EDITION nor KOMPLETE 26 COLLECTOR’S EDITION in description says update or upgrade)(and there is no mention of any previous use or installation of any of the software)

Does this indicate a server-side entitlement problem that only Registration Support can correct, or is there another local activation step I should check?

Based on your description then there is nothing more that you can do to troubleshoot yourself. You need NI Support to clear up things !

.