We’re Upgrading to Serve You Better The Native Instruments support system is currently undergoing a scheduled upgrade as we migrate to a new platform. As a result, our website contact options are temporarily unavailable. * Expected Duration: Approximately 24 hours. * What this means for you: You will temporarily be unable to submit new support tickets through the website. Need immediate help? * Existing Tickets: If you already have an open ticket, our team is still working on it, though responses may be slightly delayed during the transition. * Self-Service: Our Knowledge Base / Help Center remains fully accessible. You can find answers to common setup, software, and troubleshooting questions there. Thank you for your patience and understanding while we build a better support experience for you. We expect to be fully back online tomorrow.

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We're upgrading our support system

Jeremy_NI

We’re Upgrading to Serve You Better

The Native Instruments support system is currently undergoing a scheduled upgrade as we migrate to a new platform. As a result, our website contact options are temporarily unavailable.

Expected Duration: Approximately 24 hours.
What this means for you: You will temporarily be unable to submit new support tickets through the website.

Need immediate help?

Existing Tickets: If you already have an open ticket, our team is still working on it, though responses may be slightly delayed during the transition.
Self-Service: Our Knowledge Base / Help Center remains fully accessible. You can find answers to common setup, software, and troubleshooting questions there.

Thank you for your patience and understanding while we build a better support experience for you. We expect to be fully back online tomorrow.

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Jeremy_NI

Hey everyone, little update.

Hey Everyone,

It's been a busy week for all of us at Native Instruments.

On Wednesday, Native Instruments officially merged with the inMusic family, and so began the gradual transition of our customer support operations. Teams from both NI and inMusic have been working closely together behind the scenes to make this as seamless as possible, and we're incredibly grateful for your patience and support during this period.

While we're going through this transition, our Customer Experience team remains fully committed to responding to all enquiries ASAP. You may notice response times are a little longer than usual at times, but please be assured that every enquiry is important to us and we're working hard to respond as quickly as possible.

If you need assistance, you can contact our support team HERE

Need Help Right Away?

For immediate assistance, you can chat with Riff, our 24/7 multilingual virtual support agent.

Riff can help resolve many common issues instantly. If your issue requires further investigation, Riff will collect the necessary details and create a support ticket on your behalf. From here, one of our support specialists will pick up the case and get back to you as soon as possible.

A Quick Note About Accounts

To avoid any confusion, your inMusic profile is not the same as your Native ID account.

You can provide Riff with whichever email address you'd like us to use for communication. However, if your enquiry relates to your Native Instruments account and you're contacting us from a different email address, please make sure to tell Riff which email is associated with your Native ID. This helps us locate your account and assist you more quickly.

Thank you for your continued patience and support as we navigate this exciting new chapter together. We're committed to making this transition as smooth as possible and look forward to continuing to support you.

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PoorFellow

https://community.native-instruments.com/discussion/51177/were-upgrading-our-support-system

Self-Service: Our [Knowledge Base / Help Center] remains fully accessible. You can find answers to common setup, software, and troubleshooting questions there.