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Orchestra element says locate
Hi Folks, I just downloaded a free version of Orchestra Element, but when I opened native access, it said "locate underneath." When I clicked on it, a choose-a-location window popped up, but it said invalid path. Please, does anyone have an idea how to get around it? Thanks,
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My products are stuck on "install"
I am attempting to install my maschine products on my new computer + hard drive(the downloads are being installed on the external hard drive) yet they are failing to install. However instead of getting an error message my Maschine 2 download is stuck on the "installing" screen and has been for many hours now. While some of…
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Native Access won't see my content location
Help! I have all my Kontakt/NI instruments installed and activated, as I have had for many years. Under preferences now, though, when I go to show the "content location" folder (the users>shared folder, as recommended) it will not let me confirm that as it is greyed out. I have tried uninstalling all NI files and…
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No order confirmation or product download. Login keeps saying wrong email.
I ordered Ozone11 Advanced. NI charged my credit card but I never received a confirmation of the order or the actual download. I opened a ticket with NI and got one response so far. Also the login is really messed up. It keeps saying the wrong email or password and I've reset it several times. Super frustrating. I am…
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wrong content location
hi my content location is set to ext drive but native access puts it in internal drive also after install failure Guarneri violin I gave full access and tried to install and it tries to redownload the whole thing again and it seems the whole file is gone from both discs
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Native Access Updates Fail
When updating using Native Access the following always result in errors, and unable to update: Kontakt 8, Komplete Kontrol, Massive X I've use the NI Uninstall RegTool, but it doesn't always work. Unistalling them via Native Access does not work, neither does using Windows Control Panel. Only method I've found is to trawl…
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Cannot Configure Monitoring/Cannot hear any Monitoring with Z1 Mk 2
Hey guys, i am facing the issue, i cannot hear any monitoring with the front output of the Z1 MK2. When i go to the audio configuration, the dropdown only shows "Speaker R" and "Speaker L". So there is no opportunity to configure the monitorin. Consequently, i cannot monitor any tracks. can anyone help me with this issue?
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Native Access 2 suddenly fails to download items, and the downloads can't be cancelled.
Owing to a motherboard failure, I've rebuilt my studio PC (Win 11 Pro 24H2). I'm gradually reinstating everything and taking the opportunity to rationalise my installations so that all music applications and VSTs are on the D M.2 drive (1Tb) and all libraries are on a new, empty 4Tb SSD. I don't want anything to do with…
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native access manager password problem
hi. Im trying to install my new tractor pro 4 software. I struggle with this side of tech. Ive downloaded native access when the window for the manager password come up it won't accept my password. Ive gone back into ni and reset it but still no good. Please help
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Cannot launch Kontakt
I've recently replaced my ssd with a new one. My new ssd is empty and I did not transfer any data from the old ssd to the new. So I downloaded and installed my DAW and Native Access, I then installed Kontakt. The download process went fine, but when I tried to add Kontakt as a plugin in FL Studio it did not work. And I…
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KONTAKT 8 doesn't appear in N.A. and protools
hello i bought the komplete ultimate 15 but i can't find kontakt 8 anywhere , not in native access and not in my protools !! do you have any explanation please ? thanks !
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Support
In your experience, how long does it usually take for Native Instruments support to respond to a support ticket?
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Komplete Kontrol Update: Drop.Win32.WinSelfCopy.41099
Hello, I can't install the Komplete Kontrol update, since my anti-virus reports a Drop.Win32.WinSelfCopy.41099 issue. Does anyone else have this and can confirm?
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Native Access cancelled 360 Essentials subscription
Within Native Access my cancelled 360 Essentials subscription is still showing up and the products included are showing up in My Library making it very confusing to determine what to install as don't know what I own and don't. Is there anyway to resolve this? Thanks
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Cannot Transfer a Licence
Dear Community, I purchased a X1 MK3 controller from a reseller in Poland and my product is a kind of defective and want to return it (Browser & Beat Jump knobs are too sensitive = low resistance). I have faced an problem with License Transfer (please see attached screenshot) - I cannot transfer my license for some reason.…
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New M4Pro Mini and how to download all products from native access
I just upgraded to M4Pro Mini. When I log into native access I can see all my products in the product page.Do I have to download Kontakt and all other Libraries from there one by one to my new Mac ? Can someone please guide me through the installation process ? I do have all of these on my old Mac just not sure if its…
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All Instruments download but installation of some of them never finishes
I keep having trouble installing some instruments. Many of them go through just fine, but some instrauments after being downloaded just keep saying installing with that moving bar underneath for days and never finish. After restart and download of a different instrument, everything goes fine, than I get back to the…
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Why can't I see all my instruments/samples?
Hi, According to (latest version of) Native Access, all the content is located on an external drive. But if I open up Komplete Kontrol, Kontakt 7, or Maschine, I can only see a limited number of them. I tried reinstalling, repairing, and restarting but no luck so far. What could be going on? I'm using a Mac M2 Pro, OS…
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Can´t reinstall some products
I can not reinstall following products Abbey Road 60s and 70s Drummer TRK-01 an d TRK-01 Bass The products run on the system but now I can not use this anymore. Native Access shows a ! I checked the system an the full access how it is recommended. Than I deleted the products via Native Access. The same problem appears. My…
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UPDATE ISSUE "could not create new file or truncate existing" - HELP!!
I've looked everywhere on the support forum and cannot find the solution to this issue. I'm on Mac Sonoma. I've gone to the support link for this issue and made sure everything is compliant and it is. Unless there is something that is not covered online that I'm missing, I shouldn't be having this error issue. Here's the…
