No Purchased Native Instruments update, (just says failed)

Fin_Sm

I have just completed a full system restore, and reinstalled all software.

Re-installed all my Native Instrument Purchases.

It then says there are 8 updates available.

If I click on them, they begin downloading then immediatly it stops with the error message "Download failed"

Obviously a generic error message, as there are no issues with my internet connection, I have just downloaded all my software from other vendors.

To make matters worse, the attempt to update my instrument purchases, deletes the originals from my hard disk, so I am unable to go back to the versions that did work, without re-installing from a backup I had made.

I am wondering, is it the case that if you have an older purchased instrument (say Abbey Road 60's drummer) it will not update if you have an older version of the full Kontakt application?

I purchased the full version 6 some time ago, (some of my purchased instruments do not work with the player version of Kontakt)

I do have Kontakt player 7 & 8 installed, but this makes no difference.

no updates work for older purchased instruments.

I tried uninstalling each individually (using the NI uninstall Reg tool download)

this did its thing following the instructions, but the instruments do not download when back in native access.

Its a guessing game as to what to try next it would seem.

Any help would be gratefully appreciated.

FinSm

PoorFellow

https://community.native-instruments.com/discussion/43048/no-purchased-native-instruments-update-just-says-failed

Are you using the latest version of Native Access for your OS ? And make sure that you have enough space on both download destination and system drive for temp files.

Else then try uninstalling both Native Access and the NTKDaemon then run the NI reg tool and remove anything Native Access and NTKDaemon

Also delete files in N.A. download folder

also turn off Windows Proxy if on.

then reboot

Then download the latest version of Native Access for your OS and run the installer as an Admin

Then run Native Access as an Admin to see if that helps.

If the problem persists then please contact N.I. Native Access and Installation Support .

In case that you need guidance contacting support : Please read : how to get support !

Mert_NI

https://community.native-instruments.com/discussion/43048/no-purchased-native-instruments-update-just-says-failed

Hello Fin_Sm, which operating system you are using?

If you use macOS,

If you are receiving the "Download Failed" error message, please perform the following steps: 

1. On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar.
2. Click iCloud on the right, click Private Relay, then turn off Private Relay.

If this doesn't help, could you please provide a screenshot of your download queue?

I hope this helps☺️