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How to get a NI response from a support request?
I have over the past two months been waiting for a response to a support request to no avail. With no response from support with the exception of making the issue resolved (Sascha). Is there another method to ping support to look into the issue that I have requested?
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Can't install Native Access on Win11
I've upgraded to a new machine that came pre-installed with Windows 11. I've reinstalled Cubase and all my other non-NI instruments without any issues. But I'm now trying to install Kontakt 6 Player, which is required by a few of the commercial instruments I bought. The only way to install it seems to be via Native Access.…
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Using NI Products WHILE the Internet is DOWN, Instruments revert to demo after 5 minutes?
I have Komplete 11 Ultimate which has worked perfectly to date . . . Then I had an Internet outage for about 36 hours, during which time I used NI (in Reaper). After about 5 minutes, the instrument went SILENT - and checking the instrument IN Reaper The Kontakt Panel was empty apart from saying the instrument was in demo…
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I bought Session Horns pro, and the serial number disappeared.
On a previous computer (2015 Macbook Air), I bought Session Horns pro. Recently, I bought a new 2021 Macbook Pro to have a better time with performance and I went to redownload Session Horns and it's not there. When I go to my orders, I can see the receipt for $299; however, when I go to Products and Serials I can only see…
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My NI account was hacked ;(
Pls HELP! My NI account was hacked 12 July 2021 and i found out only today. He don’t changed my email address and password. He only transferred my license of Komplete Ultimate 12 Box version with HDD (I am the first and only user) to his NI Account (This transfer was Assigned to Hans D.) What do I need to do to get my…
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Where is Native Access's locations DB?
I want to install NA into a new PC and transfer my content. I realize Native Access has the option to re-point to new locations - saving redownloading - but I have over 100 products and that will still involve clicking each library to individually reassign. Does Native Access store it's library location info in a database…
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Can the software what comes with Machine Micro Mk3 be re-downloaded by a new user?
Im selling my Machine Micro Mk3, Can the software what comes with Machine Micro Mk3 be re-downloaded by a new user?
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Shreddage 3 Stratus in Native Access
I'm installing on my new computer and i dont remember it being this difficult. Now i have Shreddage 3 Stratus downloaded in Pulse and Shreddage 3 in Native Access. My problem is i can't Add Library in NA. I'm assuming because i'm trying to use the stratus folder instead of just Shreddage 3?... But if there is a way to get…
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Native Access problem with the previous installation
hello everyone, im trying to update my plugins on native access, but it keeps saying there is a problem with the previous installation. when i use the ni uninstall reg tool, the plugins dont show up there for me to uninstall. i think ive had this problem in the past but i forgot what to do. any help would be great thanks !
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Native Access is not seeing my external HD with all the NI Instruments
New MacBook Pro, Apple M1 Pro, just setting up Logic, and Native Access. I have 3 TB of Native Instrument libraries on an external HD connected to the laptop. I'd hate to try to download everything again! Download location is okay, Application location is okay, but the Content location which is set as Volumes>Music…
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Native Access crashes when I open it.
Hello, I am a new member of the Native Community, and I got myself the Komplete Start package. But I don't know if it's because of my processor, but I am unable to run Native Access. It ran perfectly fine once and I was able to install my products, but ever since then whenever I try to run it to activate them, NA just…
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Native Access crashes in Monterey 12.2
Is it the support here? I can send along the crash logs
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Please help: Kontakt libraries not showing up after a lot of effort
Hello, I realize this is not an original question but after reading past posts I didn't see anything that was my situation. I recently purchased Komplete 13 UCE and I have been trying to install everything for the past few days and am having trouble. I'm running Windows 11 and use Ableton. My Install Locations is as…
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Expansions refuse to register in Kontakt
I followed the article (reference below) to migrate to a new computer. This process worked with the majority of my libraries. This did not work with a handful of libraries as the small magnifying glass described in the article does not show up in Native Access. So I could not point Native Access to where those libraries…
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Several NI products missing (no show) in Native Access
Hi. Im trying to install my Traktor Scratch 2 on 10.11.6. When I logged into my site account all my products are visible. When i logged to NI access (with the same account) Traktor Scratch 2 is missing. Entered serial manually to register .Waiting not 10 min , 10 hour ,3 days.Log out of ni access and re log in The same.How…