Help, I keep getting the following problem for these two items.

EdGreaves

Included this screenshot. I can't tell what's having the problem, because there's no NAME associated to each item. I can't do anything with the update, even though it tells me they are ready to update. Any ideas?

PoorFellow

https://community.native-instruments.com/discussion/39326/help-i-keep-getting-the-following-problem-for-these-two-items

This is a known bug that I tried to get an update on a month ago or so. Problem can be 'solved' by turning off show Legacy software in settings of Native Access.

Else please read the pages linked to here and below : Thumbnail of Unknown Software in Native Access

Also quote : Mert_NI, 28 October 2024 :

This issue can be caused by an incident in some accounts. Can you please try to install the Kontakt 5 using the direct download links below

K5.8.1: Win

K5.8.1.1: Mac

R5.9.4: Win

Mac: not supported on 10.15 and higher and not visible in NA on10.15 and higher

Then, please let me know if you are still experiencing the same issue pr not so I can help you further to solve that in case it is needed.

PoorFellow

https://community.native-instruments.com/discussion/39326/help-i-keep-getting-the-following-problem-for-these-two-items

This is a known bug that I tried to get an update on a month ago or so. Problem can be 'solved' by turning off show Legacy software in settings of Native Access.

Else please read the pages linked to here and below : Thumbnail of Unknown Software in Native Access

Also quote : Mert_NI, 28 October 2024 :

This issue can be caused by an incident in some accounts. Can you please try to install the Kontakt 5 using the direct download links below

K5.8.1: Win

K5.8.1.1: Mac

R5.9.4: Win

Mac: not supported on 10.15 and higher and not visible in NA on10.15 and higher

Then, please let me know if you are still experiencing the same issue pr not so I can help you further to solve that in case it is needed.

EdGreaves

That seems to solve it, thanks.

PoorFellow

https://community.native-instruments.com/discussion/comment/194819#Comment_194819

You are very welcome and thank you for providing feedback 🙂

CC : @Mert_NI , for your statistics , above problem solved by advice involving a copy of your advice on the issue 👍️