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Native Access message “Download Failed”
I can’t update anything or install anything, new or old. Have a ticket open with NI on this but not hearing back. Tried a wide range of fixes up to adn including Native Access full reinstall. I’m on an M1 macbook pro, sequoia latest rev… Wondering if this is a known issue? Anyone here having a similar problem?
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Massive Prism Monark not loading in Maschine
Hello, I recently purchased a Maschine MK3 and I am having trouble running the following plugins with it on my MacBook Air (M2 chip, macOS 15.6 Beta): Massive Prism Monark The plugins either fail to load or show errors when I try to use them inside Maschine. I have installed everything through Native Access, and my…
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I paid over $1200 for your apps but they are impossible to install.
About a month ago I bought KOMPLETE 15 COLLECTORS EDITION (Upgrade for KOMPLETE ULTIMATE). However, I can't use it because nothing can be installed using Native Access 2. The download starts, but moves very slowly, and before the very end it freezes and nothing happens. Unfortunately, none of the recipes from this section…
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Having trouble with license transfer for Traktor DJ 2 for TRAKTOR KONTROL S2 MK3
I just sold my Traktor S2 and I am trying to transfer the Traktor Kontrol license. In my version of Native Access, I have Traktor Pro 2 and Traktor Pro 3. When I went to transfer the license. Only Traktor Pro 2 showed up as an option. Question 1 - why can't I transfer the license for Traktor Pro 3? I went through the…
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picked acoustic 1.0.0
I'm late to this, but i thought I'd get help from you. So I have Kontakt 6.8 and unfortunately I can't upgrade to 7 at the moment because of O.S limitations. I just bought picked acoustic and i found the link to the old version 1.0.0, however when i open the drive it says 1.1.0 which isn't working on my kontakt. So does…
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How to solve the problem of grant permission to install dependencies.
I met this problem and I have tried the solution provided by NI for several times, but it doesn't make sense at all. My operating system is Windows 11. The Native Access version is 3.18, the newest right now. Does it have another else resolution?
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Symphony Series - Impossible to install
Hello. I have been trying to download Symphony Series many, many times, but when the download completes, I always get “Installation failed”. I have tried every method I know of to try and fix it: 1) Restart the computer and download it again. 2) Change the name of the destination folder to a shorter one without spaces or…
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Removing Serial Number from MPC
I am using a Windows PC to upload Native Instruments Expansion packs. I recently purchased two of them and mistakenly registered the serial number directly to my AKAI Pro MPC instead of registering it directly to my inMusic application software via Windows. As a result every time install and download and extract the…
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My Kontakt 8 Install is not showing up on Native Access after I bought Komplete 15 upgrade
Hello dear friends! I come from Komplete 12 and I wanted to have my update to Komplete 15 Standard, so I bought it but in the Native Access APP there's absolutely no option of downloading Komplete 8, do you have any ideas ? I'm on Windows 10 and all the other plug ins work perfectly, plus all the Komplete 12 plug ins as…
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Native Access doesn't work
Hello, I have an imac with a macOS 10.15.7 Catalina and Native Access doesn't want to work. I have a message: "dependencies installation process is taking longer by normal…" I tried different things to fix the problem but it still here Please, what can I do ?
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“Service Center can not be found" Can you help me install Guitar Rig 5?
My last computer crashed and I have recently been transferring plugins over to my new M1 MacBook. Guitar Rig 5 is the only one giving me issues. Every time I try to run it as a plug-in or as a stand-alone application, I get the error “Service Center can not be found. Please run the product installer again to install…
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Error while mounting disk image
Hello everyone, I purchased some products from Native Instruments and I’m not able to download it due to that mounting disk image issue, I’m using Windows 11 Pro and I did most what of the internet that can be done but I’m still getting the same problem, I should be working by now instead of doing IT, I repaired Windows 11…
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How can I resolve ongoing "dowload failed" errors.
I've gone through every possible solution that's been suggested through NI support chat bot and, exasperatingly, still have not been able to resolve the "download failed" error status that keeps happening when trying to download newly purchased NI products and, additionally, those updates that NI Access software lists as…
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Order under review for over 48hrs
I ordered off the summer of sound recently and my order has been under review for over 48 hours and customer service hasn’t responded to my emails asking when it will be confirmed. I would also like more of an answer than it will be soon. I see people sometimes don’t get there order for over a month and don’t want that to…
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Official Process for Releasing a Kontakt Player Library
Hello everyone, I am looking for information on the official process for releasing a sample library for the free Kontakt Player. I'm specifically interested in understanding the concrete steps required to make a product available through Native Access. Could someone from the community or NI staff clarify the following…