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How do I know where my product is sent: DHL, UPS, or FedEx?
I wrote down the wrong address and gave the product reference number to DHL, UPS, and FedEx, but they said they couldn't find the product. what's the problem? The order details say it is being shipped. How do I know whether I have my shipment sent to DHL, UPS, or FedEx? Can't I get a refund while it's in transit? I'm using…
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Can't download anything
I saved up to buy kontakt 7 and downloaded part of the library. however i restarted my computer and I am unable to see anything in the Native app. I have attached proof of purchase. I have tried entering the redeem code as well, but it didn't work.
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Kontakt 7 do not open
Hello, recently installed Kontakt7, in Native Access show as is installed but when i push open doesn't respond like Kontakt 6 Player. I tried open in the app and doesn't charge, few times show me as was an error and when i try again don't open too. When i open the plugin in the DAW it crash all and close it, and its weird…
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I entered my shipping address incorrectly. However, I wrote the zip code correctly.
Is there a way to rewrite this shipping address? I also want to double-check that I've chosen a product that's compatible with my computer, but I'm not sure where I can find one. I purchased 8dio, but I can no longer find the product page. I am using a translator have a good day
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Can the 8Dio Bundle be installed WITHOUT using Native Access?
Time is running out on the 8Dio Bundle sale and I'm concerned that I won't be able to install it considering the current situation with Native Access. MacBook Pro M1 Max, macOS 12.7.5 (21H1222), Native Access 2
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Kontakt - Instruments missing in library view AND being put in demo mode?
Hi Running into 3 problems with Kontakt (7.8.0) Whether opening standalone or in DAW, it loads in an unlicenced/unactivated/demo mode until I click activate and open Native Access which requires internet connection which I don't always have - nonetheless the license is already activated. Out of ~47 currently installed…
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I can't activate my Maschine Studio Hardware
I wanted to make this quetstion because I bought a Maschine Studio and an audio interface in Chile for my son, I did it on marketplace by facebook and I received it with its license. The problem is that the license is already used by another owner and I'm not allowed to use it on my son's computer. Here is the voucher of…
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Help wanted: No big enough memory block available, M1 mac
I am trying a Kontakt instrument and the experience with Kontakt can't be more frustrating. When loading an instrument (.nki file) -- Embertone Walker 1955 Steinway D, Kontakt will emit an error saying "ERROR: could not load sample (no big enough memory block available)". I also tried memory server, which does not work…
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KONTAKT 7.6.1 on MacOS CATALINA 10.15.7 on older MacPro 4.1/5.1
For all users who want to continue using "Native Instruments Kontakt 7.5" and up to Kontakt 7.6.1 under Catalina 10.15.7, I have a little surprise for you. I suspect that some vendors are trying to make us believe that their products require higher versions of Mac OS in order to increase sales. I don't want to judge this…
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Transferred NI Licenses
Hi, I recently transferred some product licenses from a friend's account to mine with his permission but when I went to download my new products and register the serials I get this pop-up, The "here" link leads to a broken page and my product doesn't show up in my Native Access Library can anyone help?
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Items show as successfully installed but then reappear saying they aren't installed
I've hit Install on these each probably 3-5 times. They all successfully end with saying they were installed but then continue to show as being available to install and NOT available in Kontakt. I'm on macOS 14.5. No errors anywhere that I can see. Lots of other library items in Native Access have definitely installed, but…
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Slow Download within Native Access
Hi all, recently I’ve been having trouble downloading new content and updates from within Native Access, the download speeds are slow and it will often get to 1/3 way through and it will just hang there. Anyone else experiencing this? Here are my specs: Native Access 3.10.3 MacBook Pro with M2 Max Chip 96 GB RAM macOS…
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After an upgrade to Mac OS Catalina 10.15.7 and Traktor Pro 3.8.0 ; I do have a problem
Please let me know if you have any suggestions to try out. Recently my MacBook has had an upgrade to Mac OS Catalina 10.15.7 and Traktor Pro 3.8.0 but I do see my old playlists and music but not my new playlists including new music (Itunes). I followed the advise at Filemanagement: "import music folders at start up" is ON.
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roblem with my sustain pedal MK3
Hello, I have a problem with my sustain pedal. I have the Komplete Kontrol S88 MK3. For about 6 days, the Komplete Kontrol software has not been recognizing my sustain pedal anymore. Other programs like Opus and Halion Sonic recognize it without any problems. I think it is a routing issue within the software. When pressing…
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Buying a new Mac to run Logic and NI Komplete
Hi all, I have a 2017 Mac which is now struggling on CPU when I run Logic with some Komplete plugins. Despite freezing tracks and using all the other Logic tricks to minimise CPU, the machine is now very slow and 'hangs' a lot. If you were starting from scratch what mac system might you recommend? I ONLY use the mac for…