I have started my Trial today and I was so inspired… but instead of satisfaction of using cool product I am trying to log in into Native Access maybe 5 hours… Please, help me somebody.
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I work on Macbook Pro M1 2020
OS: MacOS Sonoma 14.6
Native Access Version: 3.13.0-arm64 (just downloaded from NI website the latest version)
The process of installing finished without errors. All permissions were granted.
When I launch Native Access it ask me to log in.
Sometimes it performs quickly and display a popup window for log in, but sometimes it is loading ~1-2 minutes. And sometimes log in popup appears without content (like if I have bad internet connection)
And I need to wait 1-2 minutes until login and password fields will be rendered.
Anyway, log in popup is appearing, I enter my credentials and Native Access is verifying it… It also takes 1-2 minutes.
And finally, I receive the following error
Of course, I opened this link from help center (https://support.native-instruments.com/hc/en-us/articles/13415633434269-Native-Access-Error-Unable-to-log-in) and performed instructions mentioned here. Twice. Also I tried to install previous versions of Native Access (3.0 and 3.6), but it didn't help. Finally I have uninstalled them and re-install the latest version of Native Access.
It looked like the remove server (NI) just didn't answer. Maybe it is a some kind of network issue, I though. So, I decided to capture the traffic from my machine by Wireshark. I investigated that when I enter credentials the Native Access try to connect to the e200630.dscb.akamaiedge.net host (maybe this server is responsible for authentication), but the connection fails.
In request details we can see that connection can't be complete, because the server don't respond with "ACK" response.
I have tried ping this server and all were ok.
I noticed, that this address doesn't have a SSL certificate.
I don't know will it help you to investigate the problem or not…
One more interesting moment: I managed to enter the program once and even loaded Guitar Rig. Inside a program all content were without images. When I closed Native Access and restarted I faced with the same problem with log in.
Hope somebody can help me.
P.S. As far as I understood from this community and topics on reddit, this problem isn't new and occurred a year ago and still actual. And it affects a lot of macOS users.
