-
Purchase date changed on registered product
Bugs purchase - I got an email today asking for review feedback on a product I supposedly purchased today. Turns out that NI's records show that it's just a date change, to today, in the historical records on something that I actually purchased and registered last year. I've asked NI to explain how it might have happened,…
-
Mariachi Band
i am looking for VST instruments for mariachi band; vihuela, guitarron, etc. i spent a lot of time looking and all i've found was samples but that is not what i am looking for. thank you
-
Expansion coupons
Hola a todos, soy nuevo por aquí, me he comprado una Machine + y me han regalado unos cupones para expansiones que me es imposible usar. Algunos sabéis cómo se canjean? Me da error y me dice que consulte las condiciones de uso Hello everyone, I'm new here, I've bought a Machine + and they've given me some expansion coupons…
-
Why is my Komplete Content folder appearing in Komplete Kontrol browser, and how can I fix it?
Hi, I recently moved my komplete content folder to a new external drive. I believed I had done everything correctly through Native Access as it relocated everything fine, and Kontakt 6 still works as expected, however when I open Komplete Kontrol or Kontakt 7, it shows my komplete content folder in the browser instead of…
-
Adittional -10% code for summer of sound
Hi, received a code via mail for an personal additional -10% code for software offers during summer of sound >200€. Tried to use it for update Komplete 15 collectors 249€ but it says it does not work for this offer? Anyone have a clue why this is? Thx Oliver
-
Next ‘quarterly’ update…?
Hey, aren’t we a little overdue for our next update from the Chief Product Officer…? Maybe NI are waiting ‘till Summer of Sound is over and everyone has spent all their savings, before announcing the “next big thing(s)”? 😬
-
Can't install most of the libraries in Native Access
Hi! Basically I'm having this seemingly popular problem. When I try to download any products I've got in Native Access, the download's stuck like this: 67 / 67 MB - Less than a minute remaining Then after a long wait it says "Download failed". I contacted the support 18 days ago and still can't resolve the problem. The…
-
I have a problem with sound output.
I am using Traktor Kontrol S2 MK3 with windows 11. I unfortunately subscribed to apple music and since then the sound output is buzzing when connected to speakers via mixing table. I have since uninstalled apple music, after doing so sound came back to normal. Disconnected everything then reconnected and back to…
-
What are the benefits of being a Native Instruments community member?
Our online community is where NI users unite. It's where you can ask questions, start discussions, and make new connections with peers in the music production communities. We bring together hundreds and thousands of professionals and hobbyists each year. Here are just some of the things you can do: Find answers to your…
-
Why is my order "Under Review"? AGAIN
This repeat is just ridiculous. Some people have been waiting for months after purchase. This practice of not delivering products even after recieving payments is just straight up scam. I will be filing a law suit in 2 days if you guys do not deliver my products cause this is just becoming a joke.
-
SUSTAIN Pedal not working in Kontrol S 49 MK3
Hi there, just when I bought the Komplete Kontrol S49 MK3, I could make my M-Audio Expression pedal to work. I remember that I had to change something to make it run - it didn't work as it says "works by default". Nevertheless, it worked but having not used it for a longer time and after a few updates, I can't get it…
-
Can't install nor add product.
I have purchased LOST PIANO by Westwood Instruments a few years ago. I had it uninstalled because I wanted more memory space. Now today I want to re-install it. It doesn't give me the option to install it, but rather "add product" instead. It can't add the product it seems. The message I get is "the path is invalid". But…
-
My account disappeared!
After over 5 years of inactivity with Native Instruments, I recently tried to log back on to purchase an update for Komplete. At first my password kept getting bounced. When I requested a reset password link, nothing ever came. Finally, I tried "creating a new account" with my old credentials (it had been saved in my…
-
Q2 2025 update soon?
Given that the Maschine+ 1.6.1 update dropped a few days ago and Easter has come and gone, will we be expecting the Q2 news update soon or will there be a bit of a delay?
-
TRAKTOR 4 und ID-Tag Preferences, KEINE Zeitstempel-Veränderung durch Track-Analyze
Wie kann ich in TRAKTOR 4 dauerhaft verhindern, dass sich der Zeitstempel einer Audiodatei (MP3) ändert? z.B. bei der Funktion Analyze (Async) Zwar habe ich in den Preferences von TRAKTOR 4 drei mögliche Einstellmöglichkeiten entdeckt, aber ich weiß z.B. nicht genau was mit der mittleren Einstellung gemeint ist und weil…