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Can someone please tell me why i can't access my Izotope account after reseting password?
Hello, i recently changed my password to my izotope account but it tells me i cannot access my products and then states i have no Native ID as well which is strange as i do and used it to get into this account. Until it lets me in my Izotope account i can't make it so i use this native instruments ID to log in.
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[HELP] When did the Komplete Select + Akai Pro Bundle offer end?
my voucher code for the komplete select bundle wasnt working, and i used the chatbot online to see what was wrong with it, but it told me the promotion had ended and to see the terms and conditions at the bottom of the email, to which there were none? ive looked everywhere and cant seem to see where theyve said that this…
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Error for redeeming vaucher
I have a Midi Korg and brought me a vaucher to claim some of the Komplete 15 Select, but I have been to exchange the vaucher to get the following error: The voucher code 'XXXXXXXX' is not valid. Please check the voucher details, review the terms and conditions of the voucher or contact support for assistance. Is there any…
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My products stuck on "installing"
I posted this as a discussion but I want to post it as a question. I am attempting to install my maschine products on my new computer + hard drive(the downloads are being installed on the external hard drive) yet they are failing to install. However instead of getting an error message my Maschine 2 download is stuck on the…
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My products are stuck on "install"
I am attempting to install my maschine products on my new computer + hard drive(the downloads are being installed on the external hard drive) yet they are failing to install. However instead of getting an error message my Maschine 2 download is stuck on the "installing" screen and has been for many hours now. While some of…
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No order confirmation or product download. Login keeps saying wrong email.
I ordered Ozone11 Advanced. NI charged my credit card but I never received a confirmation of the order or the actual download. I opened a ticket with NI and got one response so far. Also the login is really messed up. It keeps saying the wrong email or password and I've reset it several times. Super frustrating. I am…
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bought new iMac 24" m4 chip, nothing is connecting, everything is crashing
did a old iMac to new iMac transfer applications only now programs are crashing on start up and won't open e.g… cubase, logic. Maschine mk3 won't connect, receives power but doesn't turn on for the program my iloks and installers are up to date, everything is haywire, help currently I just want to get Maschine connected,…
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Why are most of my VSTs failing to load?
I recently upgraded to Maschine 3 from Maschine 2. All of my VSTs were working fine on Maschine 2, and continued to once I bought Maschine 3. They did not work on Maschine 3, however. I tried deleting Maschine 2 to see if they would start loading on Maschine 3, but they still won't load. Most of them pop up in the search…
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Mikro MK3 won't install in my new computer.
I looked around and did not find my exact issue or anything that worked for me. I apologize if I have placed this in the wrong area. I tried the auto-chat and could not get an email to Native Instruments support. The AI asked me some tech questions and may have sent that in. I don't know, it never acknowledged that it did.…
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Native Access wont download nor update any plugin
For a while now, native access does not update nor download any plugins and simply shows the error "Download Failed". My Guitar Rig 7 Player is "installed" but doesn't appear in my FL Studio 24 and Native Access doesn't let me repair it. I'm using Windows 10, FL Studio 24 and the latest version of Native Access. What can i…
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When attempting to open Komplete Kontrol 3.4.0 I get "waiting for a product scan" error
I have repaired, uninstalled, rebooted, reinstalled, used the NI Uninstall RegTool_64bit.. nothing works. (I'm a former sw engineer of 20 years) General tips I find online is "once open, go to prefs.." or "restart the data base" (??) type answers. I can't do anything, as it just says "waiting for a product scan" and…
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NBPL installation problem
It is a pity that the problem still exists 2 and a half years after this "closed" discussion: https://community.native-instruments.com/discussion/5823/native-access-stuck-on-installing-previews Installing via NA the Previews installation never ends. Confirming the location via NA (an action that can be done via the NA…
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I get an error message after entering serial number for new mk3 in native access
I purchased a bundle package with the Kontrol s88 mk3 bundled with the software upgrade to komplete ultimate. When I log in to native access and then go to put in my hardware serial number for my mk3 I get this error message: 'An error occured while processing your serial. Please refer to this guide for more information."…
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Komplete Kontrol 3.3.3 Crashing Ableton Live 12.1.1 Projects on Launch
Recently ran into an issue where having an instance of Komplete Kontrol 3.3.3 on any Ableton Live 12.1.1 track causes the project to crash at load (screenshot at end of post). I've seen some other older posts about KK crashing, but they're either (a) closed (example) or (b) aren't the same behavior I'm seeing. I can load…
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Unable to login
I am having problems. My computer (iMac 14.4.1 - 3.6 GHz 10-Core Intel Core i9) crashed and when I restarted it I am getting the message. Unable to login. I removed Native Access and NTK, restarted the computer then reinstalled Native Access. I restarted the computer and I get the same message… Anybody have a solution?