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    • Website issues after scheduled maintenance on January 22, 2024

    Administrator Posts: 2,949 admin
    edited February 2024 in NI News

    Hi everyone, we've got some scheduled maintenance coming up on January 22, 2024, which means you might experience intermittent downtimes on the Native Instruments website and Native Access.

    During the maintenance period, you might run into a little hiccup with the following:   

    • Logging in and accessing your account  
    • Making a purchase 
    • Activating, downloading and updating products on Native Access
    • Transferring licenses

    If you happen to make a purchase during this time, please give us up to 24 hours to process and deliver your products.

    We understand this may cause some inconvenience and appreciate your patience and understanding. Kindly refrain from contacting our Customer Care team as we're actively working to address the issue and will keep you updated on the progress. We’ll update this post on as soon as everything is restored to normal!

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    Comments

    • Member Posts: 2,021 Guru

      Today on Native Instruments News...:)

      Just kidding.

      I also had an issue couple of days ago with entering the site, it was slow.

      Plus, on some library demos you could not see the waveform.

      But it will be resolved!

      I believe in you, Kaiwan!

    • Member Posts: 1 Newcomer

      does this mean that hardware will be updated to the latest MacOS Sonoma?

    • Member Posts: 3 Member

      I am not seeing any announcement that this downtime is over yet, although the time expired over an hour ago.

      Native Access completely broken here.

    • Member Posts: 2,021 Guru

      Well...maybe you have a point there.

    • Member Posts: 1 Member

      Any update on this? Native Access does not seem to work.

    • Moderator Posts: 6,488 mod
      edited January 2024

      Same for me , Native Access is stuck at 'Loading Products' ! (I have not had that problem before)

    • Member Posts: 12 Member

      Same for me at noon from France

    • Administrator Posts: 2,949 admin
      edited January 2024

      Hi all, unfortunately we're encountering performance issues post-maintenance, and the team is now working to resolve these issues. Some of the symptoms we're observing is problems logging in and Native Access throwing "Loading Products" errors.

    • Member Posts: 16 Member

      Thank you for this. It's my free day today and now I can't run Native Access😜

    • Member Posts: 3 Newcomer
      edited January 2024

      Is their any update about the firmware software ? It doesnt work for my kontrol S61 Mk3 i have no idea how to fix this

    • Member Posts: 12 Member

      They reinstall the NTKDaemonService ... When you launch Native Access !!!

      Grrr

    • Member Posts: 1,325 Guru

      Best wishes to all working on the fix this fine monday morn....

    • Member Posts: 1,325 Guru
      https://community.native-instruments.com/discussion/comment/127559#Comment_127559

      Anything "fun" or helpful we might notice after the maintenance is completed and issues fixed?

    • Member Posts: 3 Newcomer
      edited January 2024

      Just my luck. Reinstalling Windows The second Native instrument has a scheduled Maintenance.

      Still can't install anything.

    • Member Posts: 1 Newcomer

      hi all

      14:51 , stuck on again on Native access "loading products"

      waiting news from the maintenance team...

    This discussion has been closed.
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