Website issues after scheduled maintenance on January 22, 2024
Hi everyone, we've got some scheduled maintenance coming up on January 22, 2024, which means you might experience intermittent downtimes on the Native Instruments website and Native Access.
During the maintenance period, you might run into a little hiccup with the following:
- Logging in and accessing your account
- Making a purchase
- Activating, downloading and updating products on Native Access
- Transferring licenses
If you happen to make a purchase during this time, please give us up to 24 hours to process and deliver your products.
We understand this may cause some inconvenience and appreciate your patience and understanding. Kindly refrain from contacting our Customer Care team as we're actively working to address the issue and will keep you updated on the progress. We’ll update this post on as soon as everything is restored to normal!
Comments
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Today on Native Instruments News...:)
Just kidding.
I also had an issue couple of days ago with entering the site, it was slow.
Plus, on some library demos you could not see the waveform.
But it will be resolved!
I believe in you, Kaiwan!
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does this mean that hardware will be updated to the latest MacOS Sonoma?
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I am not seeing any announcement that this downtime is over yet, although the time expired over an hour ago.
Native Access completely broken here.
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Well...maybe you have a point there.
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Any update on this? Native Access does not seem to work.
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Same for me , Native Access is stuck at 'Loading Products' ! (I have not had that problem before)
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Same for me at noon from France
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Hi all, unfortunately we're encountering performance issues post-maintenance, and the team is now working to resolve these issues. Some of the symptoms we're observing is problems logging in and Native Access throwing "Loading Products" errors.
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Thank you for this. It's my free day today and now I can't run Native Access😜
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Is their any update about the firmware software ? It doesnt work for my kontrol S61 Mk3 i have no idea how to fix this
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They reinstall the NTKDaemonService ... When you launch Native Access !!!
Grrr
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Best wishes to all working on the fix this fine monday morn....
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Anything "fun" or helpful we might notice after the maintenance is completed and issues fixed?
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Just my luck. Reinstalling Windows The second Native instrument has a scheduled Maintenance.
Still can't install anything.
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hi all
14:51 , stuck on again on Native access "loading products"
waiting news from the maintenance team...
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