Website issues after scheduled maintenance on January 22, 2024

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  • Beaker
    Beaker Member Posts: 1 Newcomer
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    I am also stuck on "Loading Products"

    Hopefully, they have an update soon.

  • emccartan718
    emccartan718 Member Posts: 3 Newcomer
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    Still stuck loading for me as well

  • Sujeeth
    Sujeeth Member Posts: 5 Newcomer
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    I am facing the same issue "loading products" and all my workflow and deliverables are screwed for now. how long should we wait in this limbo, before we expect a fix ?

  • zamboni
    zamboni Member Posts: 2 Member
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    I understand that rolling out new things can cause issues. But this makes me wonder if there are proper environments for test and stage or is NI doing the good old "testing in production"? Only sane thing to do would be to rollback, fix and implement any changes at a later date.

  • Rocknrolf
    Rocknrolf Member Posts: 2 Member
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    Same issue in germany at 15.28 CET. It stucks at loading Products.

  • Enes Zlatar
    Enes Zlatar Member Posts: 1 Newcomer
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    no changes so far... stuck on loading products

  • JacaCaca
    JacaCaca Member Posts: 2 Newcomer
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    https://community.native-instruments.com/discussion/comment/127631#Comment_127631

    The best is testing on prod ;) without backups ;) For me it looks like some of bigger issue. Today I received my new fresh Komplet Kontrol S49 MK2 and I also can't start playing with it. It could be look better if someone from admin update us with exact problem. Delay is almost 6h after scheduled time so we already know that it's bigger problem. Question is how big ?

  • Bluto
    Bluto Member Posts: 19 Member
    edited January 22
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    Will this update consist of the scripts we FL Studio users have been promised over 4 months now regarding DAW integration for the MK3 S series keyboards?

  • Hayo_NI
    Hayo_NI Product Team Posts: 281 mod
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    Hey all, PM of Native Access here, apologies for the lack of communication here from my end.

    Unfortunately we're navigating some issues that arose with the maintenance efforts. We appreciate your patience, and will double back here to let you know when it's finished and give you insight as to what happened a little as well!

    Apologies all!

  • GuyverWun
    GuyverWun Member Posts: 3 Newcomer
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    Will these fixes finally let me start Traktor Pro 3 without being stuck in demo mode all the time, im pulling my hair out its driving me mad

  • bodoblockmann
    bodoblockmann Member Posts: 11 Member
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    It's getting even worse. On another PC, the NA worked, but wanted to get upgraded to 3.8.1. This one sucks again!😵

  • Black2Production
    Black2Production Member Posts: 3 Newcomer
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    Same problem. Stuck on loading products. I installed Access new but still loading and loading on both of my computers. Hope it will be fixed soon.

  • heavymetalgentleman
    heavymetalgentleman Member Posts: 4 Member
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    my new m+ is registered in my account but cant use it because the hardware itself say registration failed. i tried it for hours.

    i wrote it all down here to get help but instead of help my post is deleted.

    what is this? for me this behaviour sounds like "please send your unit back, because ni dont want you as customer and dont need your money" is this right?

    so can SOMEONE HELP me to get that Hardware running please? support tickets are useless, mails dont get answers and asking here for help is the last thing i can do.

    i cant belive i spend almost 1200€ for begging to be allowed to use MY Hardwareinstrument.

  • Kreej
    Kreej Member Posts: 2 Newcomer
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    'Loading Products' eventually did what it says on an M3 MacBook. However as for my main work horse (intel i7) no such luck yet. 5pm in Italy.

  • Black2Production
    Black2Production Member Posts: 3 Newcomer
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    Suddenly i can not login in access? hmm.... there are some technical problems at native-instruments.com.

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