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Ticket ignored since July 6th after unfair sale exclusion due to support delay - Ref: 4915706
Hi everyone, I need assistance from a moderator to escalate a commercial ticket that has been ignored since July 6th. Here is the timeline of what happened: June 21: I opened a ticket requesting a refund for Spotlight Cuba (bought on June 2nd) with the explicit goal of upgrading to the Complete Spotlight Collection, which…
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Native Access opens and after loading products the program disappears.
Hi I am in trouble with Native Access. The program is closed shortly after starting. I opened a ticket to NI, but no human seems to help me. I did all the stuff the bot forced me to do, spent hours of time, but no result. I sent them a video an log files of NA and NTK Daemon. I got no response to the files. Because I have…
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NATIVE ACCESS - KOMPLETE 7 - DEMO MODES FOR NEARLY EVERYTHING
On a new computer from the installation DVD boxed set I installed Komplete 7 which shows and describes 24 instruments. At the conclusion it asked to launch "Service Center". I allowed "Service Center" to launch and got a "communications error". I closed "Service Center". Searched for NI Faqs to find something, anything,…
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Native access Issue on launch (MacOS 27)
Native access has not been opened on my Mac in quite a while. so today tried to launch and end up here (see image). went to NI website, downloaded new copy using the download for m1/m2 Mac. Same result on launch "Requires Intel Mac"
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Rosetta still needed for NTKDaemon!
Well, we've just passed the 5 year anniversary for the release of Apple Silicon and still can't install NTKDaemon without needing Rosetta! Surely this is highly embarrassing by now? There has to be some sort of timeline for shifting this ridiculous roadblock? For those of us who also use our Macs for software development…
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Why can't I use my Izotope subscription?
As of July 12th, 2026 I cannot run my Izotope plugins. I'm being prompted to "Authorize in the product portal". The problem began on the renewal date of my subscription in July. I was charged $20 for July but can't get the authorization to run the software. Is there something I'm overlooking? Thank you. Roger Stauss
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Transfer of serial Number
Hi, I recently purchased a Maschine MK3 from a major music supplier second hand. The Device included a serial number card. When I tried to add the device to native access it wont work as it is already registered. The vendor say they can do nothing that the seller obviously didnt release the serial number online and they…
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Response time for iZotope/BorisFX
I purchased Ozone 12 last week, and had a questions, so I filed a support ticket from the iZotope web site on Jul 8, and got this email response from the inMusic CX Team: Please be advised that iZotope is no longer part of the Native Instruments family following its recent acquisition by inMusic. As a result, Native…
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Installation Failed: You may need to grant full disk access to Native Access and the Daemon.
I have tried for an entire day with different methods, but the installation still fails. I also noticed that similar issues have been reported in the community. Why has such a basic installation problem persisted for years without a proper solution? People do not purchase this product just to look at it. If there is a…
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need help changing my email /account support
i need help with my official account.my registered email is a yahooaccount,but i cannot receive the password reset emails there,and i have lost access to my native access i have opened a support ticket regarding this issue. iam postingfrom this new temporary gmail acount xxxxx@gmail.com just to get in touch with you could…
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Native Access download problems and/or trial mode fix
After 10 days of no answer from support, I've found a solution to the problems I'd been having with Native Access recognizing that I have an Izotope Pro subscription but the plugins still opening in Trial mode or giving a "missing authorization" message. I'd tried the recommended folder delete, .xml files delete, performed…
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Kontakt 8 Player not installing
This has been an issue for a while now, and all of the other solutions do not fix my problem. What happens is that I install it, it says it has downloaded but when I go to look at my library it still says "Install" and does not show anywhere on my desktop or on the NI Uninstall RegTool. Sometimes it also just says "Install…
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Native Access The app won't run
Native Access The app won't run
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Need help to get a transfer ID
hi there, I am trying to get a response because I bought a Komplete 61 second hand and no one is answering the person that sold it to give him a transfer ID. Please help
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Product missing after entering License
After entering a bunch iof my licenses purchased, it said the license was accepted/product was added. I go to my Library and I dont see any of them appear. Ive tried everything to make them appear, I reinstalled, logged out and back in, waited 3 days, nothing changed…. They appeared once today before i could install them…
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valvet registraion stuck
Hi Community Team / Moderators, I am facing a critical sync issue between Native Access and the iZotope website account backend which is blocking me from an active flash sale discount. • Product: Velvet • Native Access Status: It successfully shows up as "Installed" and registered inside my Native Access application.…
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Cloud supply is not showing up in Native Access or Kontakt 7/8
Cloud supply is not showing up in Native Access or Kontakt 7/8. It is listed as included in the Komplete Select 15 (Beats Edition) package for Akai, which I got after purchasing an AKAI MPK mini plus. All software is running on the latest updates.
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Serial Already Claimed on New Maschine MK3 (Ticket #808807)
Hi Everyone, I am writing to request an escalation for ticket #808807. I recently purchased a brand-new Maschine MK3 from Amazon, but when I attempted to register it via Native Access, I received an error stating that the serial number has already been claimed. It looks like Amazon may have resold a returned unit as brand…
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Where are my serials???
What the hell have you guys done with the page showing my serial numbers? How do I get them now? Why did you hide them and why?
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Unable to Install anything with Native access
So. I just bought a Kontrol S49 MK3 and have been trying to get native access to load the included softwares and plugins unsuccessfully. I have been able to load some of the softwares such as - Controller Editor, Hardware Connection Service, Komplete Kontrol, KONTAKT 8 Player, NI Accessibility Helper... with the direct…
