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update email adress
Hi my email server doesnt work anymore, I contacted support via Chatbot tickets 4766476 and 4774114, like I said I cant access the email account I registered all my traktor products, NI must contact me via the new email address or the Forum. looking forward, thank you
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Why won't Native Access recognise my Spitfire Instrument?
Hi everyone. Having an absolute nightmare trying to add one of my libraries. I purchased Spitfire Audio Solo Strings a month ago. I own loads of these libraries, and have never had a problem. As usual, I went into my Spitfire App, downloaded the library through my default content path (/Users/Shared). I then went to Native…
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Waiting since 7 Days for convert my old hardware serial Key?Is it normal?
Hey Native Instruments community, about five years ago, my Maschine MK3 suddenly stopped working due to an update. I'd like to re-register my product, but unfortunately, I no longer have my old email address. Is it normal for it to take seven days to transfer a serial key/account? I received a ticket number on december19th…
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NI not giving me the software I bought
Are these NI morons still in business. I ordered two plugins on Dec 30, 2025 and the order status just shows "in progress". I opened a ticket over a week ago and have gotten ZERO response. Absolutely pathetic and so unprofessional. They shouldn't accept orders if they can't deliver what you buy. Are they on freaking break…
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Maschine 2 Essentials - can't uninstall and doesn't show up?
I have this issue for a while now. Native Access wants to update something called "Maschine 2 Essentials". It lists me as having "Maschine 2 Essentials", "Maschine 2 Factory Library", and "Maschine 2 Selection" as installed. Every update fails because it claims it cannot uninstall the old version of "Maschine 2 Essentials"…
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Installation from all Heaevyocity failed und more
I can't install my HY instruments because no folder is being accepted. This includes:Master Session Ensemble DrumMaster Session Ensemble WoodMaster Session Ethnic Drum Ensemble...as well as various instruments from SonoKinetic. I find this very frustrating, as it's not just a loss of money,but also a waste of my time,…
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Native Access - Loading Products Error
Halloi, Q: Translation inserted by Moderator (translation by DeepL) I know there are already posts about this, but the solutions I have tried have not worked. My email to support did not receive a support ticket, so I am turning to the community. ——copy Yesterday, NA2 updated to the latest version, 3.22.0. NA2 was running…
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Installation failed "Hauschka Composer Toolkit"
Hi, I just updated my system with the latest Native Access and all updates. Everything works instead of the "Hauschka Composer Toolkit" of Spitfire. It's says: "Installation failed". I checked all the informations from native access, but it still doesn't work. Any ideas? Thanks Chris
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360 pro -kontakt 8
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Do I need Native Access installed for official Kontakt Libraries to remain authorized?
Hi all, I bought NI Komplete Standard over Black Friday and now have more time to get back playing. I love Noire but it stopped working twice now after 10 - 15 minutes; saying it cant access Native Access, which is true - it can not do so as I deinstalled Native Access after downloading and authorizing, since I want my…
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There's an issue with the installer service
I have been trying to get access for aove a week and trued all of the solutions NI suggests - noyhing works
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How can I Remove "Abbey Road 60s Drums"/"Abbey Road 60s Drums Vintage" from my Native Access Library
I just downloaded the update for "Abbey Road 60s Drummer"/"Abbey Road 60s Drummer Vintage". Thing is, the legacy instruments ("Abbey Road 60s Drums"/"Abbey Road 60s Drums Vintage") are still in Native Access. How can I remove them from my Native Access library? I am running Native Access 2 on a Mac Studio; M3 Ultra.
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problem / plugs native / protools /
Native Access cannot reconnect existing Kontakt installation after macOS Sonoma reinstall Hello, I’m stuck in a loop with Native Access and Kontakt after a macOS Sonoma reinstall and I can’t find a proper solution. Context: macOS Sonoma 14.8.3 (clean reinstall) Native Access 3.22.0 Pro Tools freshly reinstalled Kontakt and…
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Native Access confused by TimeMachine (MacOS)
I install my Kontakt instruments in Native Access. All's OK, they are in a folder on an external hard drive. However, soon enough when I open Native Access it tells me all my instruments need to be repaired. "Your xyz installation appears to be broken. To repair the installation, please update the location of the product…
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Please add a recently updated tab
I just thought this would be useful
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Ozone 9 Elements not showing up in Native Access despite having it in my registered products
Title basically, on the NI website it says I have Ozone 9 Elements and I can download it in Native Access but when I actually go to Native Access it doesn't show in any list or search whatsoever, despite having legacy versions ticked on.
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PDF Access in Native Access..
Would having a section built into the left hand side of the Native Access screen that provides access to all the products PDF files to read or download be a viable idea? Maybe even if it was available in the support menu on the left hand side?
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My Maschine MK 3 does not have a functioning display. How do i fix this?
I recently downloaded all the maschine software on my new computer. While my mk3 is able to work as a controller in maschine, the display is not functioning as intended and is instead stuck on the Maschine 2 production and performance system screen. Additionally I am not able to use the hardware as a midi controller in…
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Update Koplete control forever
I can't update contact 8, (Update Koplete control forever) why, I don't know, can you do something remotely to solve this?
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NA 3.22.0 wants to update
Hi team, After installing the last update of Native Access, even if it is the last evrsion it keeps telling me its trying to update without success. I know why it fails, because it is already the last version installed but just wanted to let you know in case it is a bug to know about. Also even with all full disk access…
