Download failed

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wengel
wengel Member Posts: 1 Newcomer
in Native Access

Hello,

can't download current version of Kontakt 8 Player Update and Komplete Kontrol Update. Error message "Download failed". I am working with Win11 Pro 24H2 Build 26100.4061 and using Native Access 3.18.1 (current version). Any ideas how to fix this issue?

BR

Werner

Best Answer

  • Mert_NI
    Mert_NI Customer Care Posts: 939 mod
    Answer ✓

    Hello guys, sorry for the issue.

    Please keep in mind, that it is not possible to disable the Native Access from auto-updating itself.

    If you have the "Download Failed" issue in Windows, sending the direct download links for the affected products would be the best option. So, I would kindly suggest to create a support ticket or open a chat support using the link below:

    https://bit.ly/NI_support_NA

    So our team can help you to solve that as soon as possible.

    I hope this helps☺️

Answers

  • PoorFellow
    PoorFellow Moderator Posts: 7,374 mod
    https://community.native-instruments.com/discussion/45329/download-failed

    Standard thing to try is this one : Fixing Software Update Installation Issues (Windows)

  • Iltirtar
    Iltirtar Member Posts: 4 Newcomer

    I have the same issue, not with Kontakt 8, but with any product, giving the same error "Download Failed". I cannot download any product with Native Access since it updated to 3.18.1. I have tried reinstalling and didn't help. I have also tried installing the previous version, which downloads products correctly. However, since Native Access auto-updates, it stops downloading any product again after relaunching.

  • PoorFellow
    PoorFellow Moderator Posts: 7,374 mod

    @Mert_NI , Could you please take a look at Iltirtar's problem here ?

  • Iltirtar
    Iltirtar Member Posts: 4 Newcomer
    https://community.native-instruments.com/discussion/comment/228678#Comment_228678

    I forgot to mention: I use Windows 11, and the version of Native Access that works correctly is 3.14.0. If there is a way to disable Native Access automatically updating to 3.18.1, that would be a temporary solution.

  • itsaPicasso
    itsaPicasso Member Posts: 5 Newcomer

    Same here nothing works im truly sadden

  • Iltirtar
    Iltirtar Member Posts: 4 Newcomer

    I contacted support. They asked me to use a Support Tool that gathers information about the system. I run the mentioned tool. I then realized that maybe the information would not be representative of the problem, since I downgraded to Native Access 3.14.0 in order to be able to work… so, I updated again to 3.18.1 with the intention to run the Support Tool with the failing Native Access version installed. What was my surprise when I noticed that now 3.18.1 is working and downloading products correctly. I don't know what I have done during the troubleshooting process that fixed the issue, but I have had no updates in Windows nor changes in hardware. And I am sure that reinstalling 3.18.1 didn't solve the issue per se, because I tried several times before. I wonder if running the Support Tool they provided did something (although It shouldn't, since it is only an information collection tool, in theory).

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin

    @Mert_NI Any idea?

  • Mert_NI
    Mert_NI Customer Care Posts: 939 mod
    Answer ✓

    Hello guys, sorry for the issue.

    Please keep in mind, that it is not possible to disable the Native Access from auto-updating itself.

    If you have the "Download Failed" issue in Windows, sending the direct download links for the affected products would be the best option. So, I would kindly suggest to create a support ticket or open a chat support using the link below:

    https://bit.ly/NI_support_NA

    So our team can help you to solve that as soon as possible.

    I hope this helps☺️

  • FreimannMusic
    FreimannMusic Member Posts: 8 Member

    Hey! I finally found the solution as a guy who bought Komplete 15 three weeks ago.

    I researched and tried every possible solution on the Internet.

    And today, what helped is using Urban VPN with the server in Germany!

    Someone on the internet suggested this solution. Previously I tried using USA, UK, France and nothing worked.

    I'm using a free version of this VPN, and yes it's slow, but after an hour of wait I finally got Studio Drummer installed!

    One important thing to consider - when I tried downloading without VPN, and then connecting to VPN to finish the download - it didn't work.

    ONLY when the complete process was done under the VPN connected to German server - all the libraries which didn't finish the download now finally do!

    The support was useless, over these 3 weeks they only sent me a non-working link to download ISO files.

    And it's been at least a week since that conversation, no answer from them after my almost immediate response.

    Good luck! Let me know if it help you.

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