Download failed

Hello,
can't download current version of Kontakt 8 Player Update and Komplete Kontrol Update. Error message "Download failed". I am working with Win11 Pro 24H2 Build 26100.4061 and using Native Access 3.18.1 (current version). Any ideas how to fix this issue?
BR
Werner
Best Answer
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Hello guys, sorry for the issue.
Please keep in mind, that it is not possible to disable the Native Access from auto-updating itself.
If you have the "Download Failed" issue in Windows, sending the direct download links for the affected products would be the best option. So, I would kindly suggest to create a support ticket or open a chat support using the link below:
So our team can help you to solve that as soon as possible.
I hope this helps☺️
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Answers
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Standard thing to try is this one : Fixing Software Update Installation Issues (Windows)
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I have the same issue, not with Kontakt 8, but with any product, giving the same error "Download Failed". I cannot download any product with Native Access since it updated to 3.18.1. I have tried reinstalling and didn't help. I have also tried installing the previous version, which downloads products correctly. However, since Native Access auto-updates, it stops downloading any product again after relaunching.
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I forgot to mention: I use Windows 11, and the version of Native Access that works correctly is 3.14.0. If there is a way to disable Native Access automatically updating to 3.18.1, that would be a temporary solution.
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Same here nothing works im truly sadden
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I contacted support. They asked me to use a Support Tool that gathers information about the system. I run the mentioned tool. I then realized that maybe the information would not be representative of the problem, since I downgraded to Native Access 3.14.0 in order to be able to work… so, I updated again to 3.18.1 with the intention to run the Support Tool with the failing Native Access version installed. What was my surprise when I noticed that now 3.18.1 is working and downloading products correctly. I don't know what I have done during the troubleshooting process that fixed the issue, but I have had no updates in Windows nor changes in hardware. And I am sure that reinstalling 3.18.1 didn't solve the issue per se, because I tried several times before. I wonder if running the Support Tool they provided did something (although It shouldn't, since it is only an information collection tool, in theory).
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Hello guys, sorry for the issue.
Please keep in mind, that it is not possible to disable the Native Access from auto-updating itself.
If you have the "Download Failed" issue in Windows, sending the direct download links for the affected products would be the best option. So, I would kindly suggest to create a support ticket or open a chat support using the link below:
So our team can help you to solve that as soon as possible.
I hope this helps☺️
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Hey! I finally found the solution as a guy who bought Komplete 15 three weeks ago.
I researched and tried every possible solution on the Internet.
And today, what helped is using Urban VPN with the server in Germany!
Someone on the internet suggested this solution. Previously I tried using USA, UK, France and nothing worked.
I'm using a free version of this VPN, and yes it's slow, but after an hour of wait I finally got Studio Drummer installed!
One important thing to consider - when I tried downloading without VPN, and then connecting to VPN to finish the download - it didn't work.
ONLY when the complete process was done under the VPN connected to German server - all the libraries which didn't finish the download now finally do!
The support was useless, over these 3 weeks they only sent me a non-working link to download ISO files.
And it's been at least a week since that conversation, no answer from them after my almost immediate response.
Good luck! Let me know if it help you.
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