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Native Access 2 suddenly fails to download items, and the downloads can't be cancelled.
Owing to a motherboard failure, I've rebuilt my studio PC (Win 11 Pro 24H2). I'm gradually reinstating everything and taking the opportunity to rationalise my installations so that all music applications and VSTs are on the D M.2 drive (1Tb) and all libraries are on a new, empty 4Tb SSD. I don't want anything to do with…
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native access manager password problem
hi. Im trying to install my new tractor pro 4 software. I struggle with this side of tech. Ive downloaded native access when the window for the manager password come up it won't accept my password. Ive gone back into ni and reset it but still no good. Please help
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Cannot launch Kontakt
I've recently replaced my ssd with a new one. My new ssd is empty and I did not transfer any data from the old ssd to the new. So I downloaded and installed my DAW and Native Access, I then installed Kontakt. The download process went fine, but when I tried to add Kontakt as a plugin in FL Studio it did not work. And I…
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KONTAKT 8 doesn't appear in N.A. and protools
hello i bought the komplete ultimate 15 but i can't find kontakt 8 anywhere , not in native access and not in my protools !! do you have any explanation please ? thanks !
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Support
In your experience, how long does it usually take for Native Instruments support to respond to a support ticket?
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Komplete Kontrol Update: Drop.Win32.WinSelfCopy.41099
Hello, I can't install the Komplete Kontrol update, since my anti-virus reports a Drop.Win32.WinSelfCopy.41099 issue. Does anyone else have this and can confirm?
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Native Access cancelled 360 Essentials subscription
Within Native Access my cancelled 360 Essentials subscription is still showing up and the products included are showing up in My Library making it very confusing to determine what to install as don't know what I own and don't. Is there anyway to resolve this? Thanks
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Cannot Transfer a Licence
Dear Community, I purchased a X1 MK3 controller from a reseller in Poland and my product is a kind of defective and want to return it (Browser & Beat Jump knobs are too sensitive = low resistance). I have faced an problem with License Transfer (please see attached screenshot) - I cannot transfer my license for some reason.…
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New M4Pro Mini and how to download all products from native access
I just upgraded to M4Pro Mini. When I log into native access I can see all my products in the product page.Do I have to download Kontakt and all other Libraries from there one by one to my new Mac ? Can someone please guide me through the installation process ? I do have all of these on my old Mac just not sure if its…
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All Instruments download but installation of some of them never finishes
I keep having trouble installing some instruments. Many of them go through just fine, but some instrauments after being downloaded just keep saying installing with that moving bar underneath for days and never finish. After restart and download of a different instrument, everything goes fine, than I get back to the…
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Why can't I see all my instruments/samples?
Hi, According to (latest version of) Native Access, all the content is located on an external drive. But if I open up Komplete Kontrol, Kontakt 7, or Maschine, I can only see a limited number of them. I tried reinstalling, repairing, and restarting but no luck so far. What could be going on? I'm using a Mac M2 Pro, OS…
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Can´t reinstall some products
I can not reinstall following products Abbey Road 60s and 70s Drummer TRK-01 an d TRK-01 Bass The products run on the system but now I can not use this anymore. Native Access shows a ! I checked the system an the full access how it is recommended. Than I deleted the products via Native Access. The same problem appears. My…
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UPDATE ISSUE "could not create new file or truncate existing" - HELP!!
I've looked everywhere on the support forum and cannot find the solution to this issue. I'm on Mac Sonoma. I've gone to the support link for this issue and made sure everything is compliant and it is. Unless there is something that is not covered online that I'm missing, I shouldn't be having this error issue. Here's the…
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Native Access Constantly Crashing and Failing & NO SUPPORT AT ALL
First of all, I just want to know if there is any living person in this company that can provide some sort of help? Recently, the Native Access on my end keeps crashing and mal-functioning for multiple times. Today, the NA app first dismount all of my instruments all of a sudden out of no reason during my production…
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Why can't I install Kontakt 8 player?
Hello, I am getting an error trying to install Kontakt 8 player. I have tried uninstalling and reinstalling Native Access, downgrading to NA1 (installation of that also fails), allowing full disk permissions, scouring the disk for any files related to NI to delete, restart, try again, fail again.
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Problems with Kontakt 8 serial
Q: Translation inserted by Moderator (translation by DeepL) Good morning everyone, I have purchased Kontakt 8 superior version, the problem is that I enter the serial provided and it installs in demo mode. I have tried to reinstall it several times and there is no way to install it correctly. My operating system is windows…
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None of my old licenses show up in NI Access, and my new suggested update purchase can't activate
I own Kontakt 3 and Reaktor 4 All registered serials showing up in my web account. None showing up in NI access Tried registered the serials in NI access. Getting success mesage over and over, but Kontakt 3 and Reaktor 4 never show up for download or as registered in NI Access. I bought the suggested Update to Komplete 15,…
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My Traktor software no longer works and the Native Access won't work either even when I uninstalled
My Traktor software no longer works and the Native Access won't work either even when I uninstalled it and tried to re-install
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How long does it take to transfer a license?
Please forgive me if my English is strange due to the translation. The license transfer I applied for a few days ago has not been completed. I have not received an acceptance email. How long should I wait? I would like it to be completed as soon as possible.
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Reinstalling
I recently needed to move NI plugins to another external drive because I was running out of room but on my session strings pro 2, Stradivari Cello, and violin its saying "file not found. Please make sure that external drives are connected" even though they are installed and sent to the right path. WHat gives?