Password working on NI website but not on Native Acess !
please help, i have triple checked everything
NI site credentials are identical to those needed to login to Native Access. Not sure what you are doing differently when logging into NA but the two are the same
VP
If you are sure that you are logging into the same account then first check the Native ID Password Issues help article .
If that doesn't help then please contact N.I. Support (all)
In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care .
If you are stuck in a loop with the chatbot or having trouble logging in then please visit this page : Account Login & Password Support! [WIZARD]
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Having the same issues. Install of new library was working then stopped. Restarted mac and now unablen to access Native Access password error. Can login to account on firefox….
Did you get an answer? Have submitte a ticket.
Hello ash9999
I have a similar issue. were you able to log in?
Jeremy_NI already pinged over here. (Ref. : Moonmaan comment in the above and second post where Jeremy_NI pinged) (Edit : Escalated already)
Over a month of waiting without being able to use the MK3... No response from customer service... As a NI customer for 25 years, I'm really disappointed.
@Moonmaan if you can log in to your account on the main site, then you can access the direct download page and install software from there.
Here → downloads
We're terribly sorry you didn't get a reply in such a long time. I've pinged my colleagues, they got back to you. Please check your inbox.
EDIT
Native Access now working without me doing anything…must have been a server issue at NI’s end.
EDIT 2
Native Access launches but doin an install failed with message to contact support
I’m on a MacBook Air running Sequoia 15.7.2 and Native Access 3.22.0
Today it asked me to login again but rejected my password. But it was working fine yesterday.
@#$%^&*&^%$%^&*&^%$%^&
Not a happy camper. Suggested fix…reinstall and reboot computer?
@#$%^&*@#%^&&^%$#$%^&*
Yesterday, Native Access worked fine. Today it asks me to login and rejects my password. Recommended fix…delete, reinstall and reboot computer.
Mac 15.7.2
Native Access 3.22.0
Looks like you should get in touch with our support here: https://bit.ly/NI_Support_All
Miraculously now working without me doing anything.
Must be a server issue at NI’s end if so many people have been seeing this.
Native Access launches but doing an install fails with a message suggesting contacting support. Yee ha!
So an historical note for all.
There USED to be different account credentials for the NI "store" and these forums (under an older version, some years ago).
It used to be that your account name (your email) would be the same for both, but that you had to remember the forum password to get here, and you had to know the store password to get logged on over there.
But that has changed, and now there's only one login. Now your NI account should ALSO use the password that was for the store.
So any users who maybe have been out of the game for a few years, you might be having troubles logging on to one or the other if you're still using y
I hope that's helpful!
I have access without doing anything t all as well, it just skipped the log in, dont know what happened but Ill take it.yhanks
