I go to the page as directed and I see the x to press for the solution, and pressing it does nothing,{box doesn't open} I go to the password wizard page and there's nothing there. I try to submit a ticket and end up on the help page. no problem logging in online though, no press for chat button. nowhere to turn. I guess updating is not an option despite the deals. so much for the free gifts as well if I cant log in.
using win 11, AMD Ryzen 7 5800X 8-Core Processor 3.80 GHz
worked before, had it for years