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Massive X library update issue (Mac)
Hello! I am attempting to update Massive X and it keeps getting stuck paused at 125mb/126mb and failing. I can't seem to re-initiate it either or uninstall it and install fresh. Can someone please advise how to resolve this? Attached screenshots for reference. Thank you!
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Can't install nor add product.
I have purchased LOST PIANO by Westwood Instruments a few years ago. I had it uninstalled because I wanted more memory space. Now today I want to re-install it. It doesn't give me the option to install it, but rather "add product" instead. It can't add the product it seems. The message I get is "the path is invalid". But…
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My account disappeared!
After over 5 years of inactivity with Native Instruments, I recently tried to log back on to purchase an update for Komplete. At first my password kept getting bounced. When I requested a reset password link, nothing ever came. Finally, I tried "creating a new account" with my old credentials (it had been saved in my…
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FM8 and Massive won't install through native access
Hello, I've been having an issue with both FM8 and (original) Massive where I'll click "install" in native access. It will appear like they're downloading and installing, but as soon as it finishes installing, the button lights up again as if they were never installed in the first place, and I'm not able to locate them in…
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Native Access Not Remebering Library Location
Native Access is not remembering my Library Location. So every time I open a project (Logic Pro) I have to go through the 'repair' location process by pointing NA to the same location it has already on file. Please advise? Thanks.
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has something changed on the activation process on the most recent versions of Kontakt and Battery?
Hello, if I update Kontakt and Battery to the most recent versions via Native Access, both applications present me a dialog with the choices to open the applications in demo mode, activate them using Native Access or to buy the program. When I open the "about" window after I choose the demo mode, a lot of question marks…
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Is Session Bassist- Upright bass compatible with OS Sequoia?
Just purchased the above to run in Kontakt 7 full version and no mention on product page about OS version requirement, but it's not showing up on my Native Access to download and install- did I just waste some money? Sequoia 15.5 Intel Mac Pro 2019 Native Access 3.18.1
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I own KOMPLETE 14 std. Bought 15 std upgrade, and 15 ultimate upgrade. Cannot authorize ultimate.
I own KOMPLETE 14 Standard from a previous purchase. Today I bought KOMPLETE 15 Standard Update (https://www.pluginboutique.com/products/13182-KOMPLETE-15-Standard-Update) I also today bought KOMPLETE 15 Ultimate Upgrade from KOMPLETE Standard…
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can’t download Reaktor I just paid for. help please
I am running a mac mini with the m4 chip and OS 15.5. After downloading and starting native access, the single page I see gives some standard info, like asking me to choose a language. Then it tells me to press the scroll button. But the scroll button doesn’t work so I can’t access the placewhere I can download my new…
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Komplete 13 Missing from Native Access After System Reinstall
Need Help – Komplete 13 Missing After System Reinstall After wiping and reinstalling my system due to storage issues, I reinstalled all my plugins. Everything works except my Native Instruments products. When I open sessions using NI instruments (e.g. Butch Vig Drums), Kontakt Player says they’re not activated, but Native…
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License Question
My S/N belongs to another person. What are my next steps to start using my Traktor S4. This was bought 2nd hand and I have no idea who the original owner was?
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TRK-01 not installing
I have tried reinstalling Reaktor 6, but TRK-01 never shows up in fact when I install TRK-01 from native access it *seems* successful but the button reverts back to 'install' as if it hasn't been
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Reaktor 6 Demo Mode
[Repost because my post was deleted. People replied to it but I can't see it now] Hi everyone, I purchased the full version of Reaktor 6 from the Native Instruments website (not an upgrade or crossgrade). It shows correctly in my NI account and in Native Access as “Reaktor 6,” not Player. However, it only opens in Demo…
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TRANSFER LICENSES/FREE KONTAKT 7
I have some session guitars I am transferring to my producer. He'll need Kontakt 7 to run them (the free version). How does he download them?
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Prep for rebuilding boot drive
Do I have to deactivate/deauthorize/uninstall NI products prior to wiping my boot drive and recreating it?
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Can't Solve Native Access "Download Failed" Issue. Upgraded to Komplete 15 and Kontakt 8
-Issue- I keep on getting the "Download Failed" in Native Access when trying to download Kontakt 8, Komplete 15 and the vsts. Note- it should be noted that my laptop got wiped about a month ago, which must have affected Native Access as it was stored locally on my laptop. Prior to it getting wiped and still to this day, I…
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Update Komplete 15 available but not showing up in Native Access
Hi, I got the message this morning that my pre-ordered Komplete 15 Standard is now available through Native Access. My account (from the webbrowser) indeed indicates that I can download Kontakt 15 but when i open Native Access I only see a (partial) list of Komplete 14 instruments that I downloaded earlier. No mention of…
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Unistalling Ozone 10 and 11 in Win 11
Hi, I uninstalled Ozone 10 Standard and Ozone 11 Elements using the Windows 11 Apps menu. In Native Access 3.18.1 I now get notified, that I shoud repair these programs. How can I get rid of this message?
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Komplete 10 ultimate-account missing base product error
I previously purchased the Komplete 10 ultimate package which included an external hard drive. I installed Native Acess because System center said it was down. Native Acess told me I could enter it in Add Serial, so I created an account on the NI website using my email account and entered the product via “Add Serial” with…
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Hardware Connection Service not appearing as available
Hi all, I have recently buyed MK3 S61 keyboard and entered the serial number in NI app. However, I cannot see Hardware Connection Service as available on the app. Could you please help me to figure out this issue. By the way, I am using windows.. Best, Nilufer
