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How to get rid of these 'Available items' I can't install
Hello, I would appreciate to remove these old items, circled in red on the picture, which I can't install as they are obsolete. I must add that in the NA options Show discontinued products is not activated. I parsed my storage to find them but they are nowhere in logical places for NI. And also not in the list of installed…
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Where to download single product installers without Native Access?
Hi all, I have a question on downloading my Komplete Ultimate content. My studio PC has an internet connection, so activating products with Native Access is possible. Since my online connection is very slow and has no data flat rate, it is not possible for me to do all the downloads dirctly in Native Access. As I know,…
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Unable to install "Hardware Connection Service", since it is not listed
Hello, I am trying to make my Kontrol S61 MK3 work with my macbook pro m1pro (sonoma). But I am stuck at the step "install Hardware Connection Service", since this is not listed in Native Access at all. I did the following steps: Install NI Access Upgrade firmware to 1.57 I think, the device still display "Add your serial…
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Cinematic Studio Strings is gone and cannot be installed.
I have two Macs. Mac Studio M1 Ultra and MacBook Air M2 Both have the same OS and the same version of Native Access. On Studio, when I was looking for CSS in Kontakt7 and 8 I found that it'd gone. I don't know when. so I went to NA, saw that the install button has activated but I remember using that without any problems!…
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Why was I charged twice?
My last payment was in January 2025. Since I didn't make a payment afterward, my account became inactive. Today, I updated my payment method to reactivate it and made the payment. When I clicked the "activate" button, I was charged twice. I sent several emails, but haven't heard back. Do you have any suggestions?
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nothing works anymore
i can't open Native/Izatope from my desktop and when i find my account, i can't find my products. help
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No instruments after installing KK A61
Hi. I bought a KK A61 and the store's website stated that the package would include MONARK, GENTLEMAN, REAKTOR PRISM, and SCARBEE MARK I. I installed what was included in the package in Native Access, but the above instruments are not available. Please help. Below is a screenshot of what I managed to install. My KK A61 is…
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Issues Installing Lotus Scene
For some reason I cannot install Lotus Scene. When I click install it just gets hung up on "calculating time remaing" forever and nothing happens. I tried to reinstall the new native access2. But this doesn't help. Anyone any idea? I would be very grateful.
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The NI Expansion category in Native Access is messy - clean it up now, please
The NI Expansions listing in Native Access as a category is becoming dense and needs to be subcategorised properly in Native Access, currently Massive X Expansions are mixed up with Maschine expansions, Leap expansions (and even factory libraries). Not a great UX. With the portfolio growing NI clearly needs to clear up and…
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FEATURE REQUEST: NI hardware product firmware checking / updates service
OK, As we're using Native Access to manage our products, register our hardware, etc, one feature is missing and I do think that this would play a huge role in managing our hardware investments better. What if there was a way to check firmware versions for connected NI devices which were registered through Native Access and…
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I can't update or install anything from Native Access
I was trying to update Knotakt 8 Player and installing Guitar Rig 7 and it apperas an error called "Download Failed". I did everyting the support chat said and it didn't work. It seems a lot of people had this error in the past but none of their solutions worked. I am windows user. Here is a screenshot of the error. Could…
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Native Access 2.0 not showing any Legacy Products
I've been trying to install the classic piano collection specifically for the New York Concert Grand and have been following all the steps on legacy installation page but for some reason I can't get them to show up. I have toggled the option to show discontinued products but after restarting and even reinstalling, the…
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best service accordions 2 on second computer problem
I bought a new ( second) computer and can't install Best service - Accordions 2 (I downloaded and istalled it before, on my old pc without any problems.) When trying to install, I dont have the option "Install" but "Add Product" When clicking on it, the option "choose location" comes up Whatever location I choose,…
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How can I resolve ongoing "dowload failed" errors.
I've gone through every possible solution that's been suggested through NI support chat bot and, exasperatingly, still have not been able to resolve the "download failed" error status that keeps happening when trying to download newly purchased NI products and, additionally, those updates that NI Access software lists as…
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support email ticket
Anyone knows how to talk to the support team, not to those silly bots. I'm trying to request support email ticket. It's pretty shocking customer service if you can't talk to a person about the issues.
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Native Access message “Download Failed”
I can’t update anything or install anything, new or old. Have a ticket open with NI on this but not hearing back. Tried a wide range of fixes up to adn including Native Access full reinstall. I’m on an M1 macbook pro, sequoia latest rev… Wondering if this is a known issue? Anyone here having a similar problem?
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Dont have the vst 2 and 3 on my File Management
Hello, I can't change de vst 2 and vst 3 location on windows (I'm on windows 10) Could you help me :( ? Have a nice day Me :)
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Problems to use Native instruments
I have used another computer for the time being, since I have some technical problems with my main computer. Therefore I have installed my instruments on this other computer. However, now I can't find all of my instruments in my main computer, only in a demo mode. In Kontakt 6 it's empty and in Kontakt 8 it's a strange…
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Bug: Libraries on external drive need repair nearly daily
I store all my libraries on an external SSD. I just started experiencing an issue where the majority of my libraries need "repair" to locate the resource files ever few days. It's not simply every time I disconnect/reconnect the drive. I'll repair them, a few days go by, and then the problem reappears. I've tried both…
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I'm getting the full disk access error even though it's enabled
I have full disk access enabled for ntk daemon and native access but I'm still getting the disk access error when I'm trying to reinstall something. I was able to update something this morning though so it seems like a weird bug. I followed these instructions but it didn't fix it. I've been going back and forth with…
